Troubleshooting

Best practices

• Essential troubleshooting steps
• Facebook and Instagram: Enforcing community standards
• X (Twitter) publishing rules

Reconnecting social profiles

• Remove or revoke Sendible's access to social sites
• Reconnect a Facebook Page
• Reconnect multiple Facebook Pages in bulk
• Steps to take when your Facebook Page is not listed when re/connecting
• Reconnect an Instagram account
• Steps to take when your Instagram account is not listed when re/connecting

See all 11 articles

Social profiles

• Delete duplicate social profiles
• Managing 'new activity' emails
• Why is the image for my Facebook Page displaying a question mark?
• Steps to take when you're having trouble with Facebook geotargeting
• Steps to take when your Google Business location is not listed
• Troubleshooting steps for Google Business profiles

See all 7 articles

Publishing posts

• Why do images look different when posted through Sendible?
• Steps to take when posts are being sent at the wrong time
• Steps to take when Facebook is blocking links as unsafe
• Why doesn't rich text format work?

Login

• Login trouble
• Why is Sendible not working with my browser?

Link preview

• Steps to take when a link preview is not created
• Facebook and X (Twitter) have different link previews
• Why is my link preview metadata not appearing on Facebook?

Reports

• Steps to take when report modules do not display data
• Why is the Demographics module of the Facebook report not showing any data?

Failed post errors

• Facebook error messages
• Instagram error messages
• X (Twitter) error messages
• LinkedIn error messages
• Google Business error messages
• WordPress error messages

Service updates

• Terms of Service and Privacy Policy Updates - 16 March 2026
• Releases