Troubleshooting

Best practices

• Essential troubleshooting steps

Reconnecting social profiles

• Remove or revoke Sendible's access to social sites
• Reconnect a Facebook Page
• Reconnect multiple Facebook Pages in bulk
• Steps to take when your Facebook Page is not listed when reconnecting
• Steps to take when you're unable to add a Facebook Page
• Reconnect an Instagram account

See all 13 articles

Videos

• Steps to take if the thumbnail isn't displayed on your Facebook post

Social profiles

• Troubleshooting steps for Pinterest
• Steps to take when your Google My Business location is not listed
• Troubleshooting steps for Google My Business
• Why is the image for my Facebook Page displaying a question mark?
• Steps to take when you're having trouble with Facebook geotargeting

Publishing posts

• About the Undelivered view
• X (Twitter) publishing rules
• Facebook and Instagram: Enforcing community standards
• Pinterest: Enforcing community standards
• Steps to take when there are 'No profiles selected'
• Steps to take when posts are being sent at the wrong time

See all 9 articles

Notifications

• Managing 'new activity' emails
• Troubleshooting steps for Instagram reminder notifications

Managing social profiles

• Delete duplicate social profiles
• Steps to take when you're having trouble with a social profile
• Steps to take when social profiles are not appearing

Login

• Login trouble
• Why is Sendible not working with my browser?

Link preview

• Steps to take when a link preview is not created
• Facebook and Twitter have different link previews
• Why is my link preview metadata not appearing on Facebook?

Images

• Steps to take when there are issues with post images
• Why do images look different when posted through Sendible?
• LinkedIn cropped images

API limitations

• Features not available through the Facebook API
• Features not available through the Instagram API
• Features not available through the LinkedIn API
• Features not available through the TikTok API
• Features not available through the YouTube API
• Features not available through the Google My Business API

Reports

• Steps to take when report modules do not display data
• Why is the 'People Engaged' tab for Facebook Demographics not showing any data?

Undelivered errors

• Facebook undelivered error messages
• Instagram undelivered error messages
• Twitter undelivered error messages
• LinkedIn undelivered error messages
• Google My Business undelivered error messages
• WordPress undelivered error messages

Blogs

• Steps to take when you're having trouble with WordPress

Service updates

• [Update] Facebook Reporting Changes - 10 September 2024
• [Resolved] Unable to save drafts-21 August 2024
• [Update] Facebook Custom Report metric deprecation - 13 March 2024
• [Update] Facebook Quick Reports metric deprecation - 13 March 2024
• Changelog