Sendible Support
Getting Started
Checking Reports
- How do I link my Google Analytics account to Sendible?
- How Do I Export Information As A CSV File Or HTML?
- How Do I Send A Branded Report Now Or Set It Up To Email Out Automatically?
- How Do I Share A Report With Other Users?
- How Do I Create A Branded Report?
- How Do I Access A Quick Report For A Service?
Monitoring Results
Viewing Messages
- ★ How do I copy a Queue?
- ★ What Is The Priority Inbox?
- Where Can I View My Completed Tasks?
- Where Can I View The Tasks Assigned To Other User Accounts?
- Where can I check my assigned tasks and message sent for approval that I need to handle?
- Where Should I Check If My Message Hasn't Been Posted?
Composing Messages
- ★ How do I use Snip.ly?
- How Do I Save a Message from the Compose Box to my Content Library?
- How Do I Attach and Send Videos?
- How Do I Tag Facebook Pages?
- How do I bulk import messages with placeholder tags?
- How can I create a link preview from an image?
Adding Services
- ★ How do I add an Instagram Scheduling service?
- ★ How do I add Facebook Services in Bulk?
- ★ How Do I Add My Facebook Page To Sendible?
- Image Services on Sendible
- How to add Slack as a Service
- How to add a Foursquare Service
Managing Your Account
Managing Preferences
Managing Billing
Managing Content
Managing Contacts
- ★ How Can I Send Automatic Emails To My Contacts?
- How Do I Set Up SMS Opt-in Keywords
- How Do I Add A Widget To My Website To Capture New Contacts?
- How Do I Create A Mailing List?
- How Do I Bulk Import Email And SMS Contacts?
- How Do I Add A Contact?
Managing Users
Managing Services
FAQs
Settings
Contacts
- Why have contacts been removed from my Mailing List?
- SMS - can subscribers interact with SMS messages?
- How do I change the from name or email address when sending an email?
- How do I change the 'From:' address on emails sent using Sendible?
- If a contact is removed when an email bounces, is there a way to add them back?
- When you import contacts does it eliminate duplicates?
Content
General
Compose
- How many characters can be included in an SMS?
- Can I post on Facebook walls where I am not the Admin?
- How do I include just the link preview in my post and not the link?
- If a contact is in more than one of the mailing lists I'm posting to, will they be emailed twice?
- How do I post a link to a Wordpress blog?
- Is there a way to control which category a post through Sendible to my blog is linked to?
Services
- Does Sendible Support LinkedIn Groups?
- Can random prefixes and suffixes be added for an RSS Autoposter?
- Post on Pinterest displaying 's3.amazonaws.com'
- What are the limits when posting to LinkedIn?
- Can I add multiple pages and/or profiles to the same user account on Sendible?
- Why is the Twitter Welcome Automation sending welcome messages to old Followers?
Measure
- ★ How can I track my team's response rate?
- When can I expect to see reporting data once I've added posting services for my social accounts/pages?
- Will retrospective data be pulled in when I first add my social accounts/pages to Sendible?
- How long is reporting data stored for?
- Will data be pulled from social sites if I only have a Stream service/s set up?
- Will data be tracked if I'm not posting through Sendible?
Monitor
Engage
Troubleshooting
Troubleshooting - Instagram
Troubleshooting - Compose
Troubleshooting - Services (General)
Troubleshooting - Google+
Troubleshooting - LinkedIn
Troubleshooting - Twitter
Troubleshooting - Facebook
- ★ How do I reconnect Facebook Pages in Bulk?
- ★ How do I address a Facebook Permissions Issue?
- ★ How do I reconnect a Facebook Service?
- Why is my GIF not being posted to Facebook?
- Why is the image for my Facebook page displaying a question mark?
- I'm Receiving A Message Saying My Geo-targeting Settings Are Incorrect, What Do I Do?
Troubleshooting General
- ★ What's good social posting behaviour?
- ★ Why is there an issue with the image included in my post?
- Why can't I delete an admin user?
- My Messages Are Not Being Sent At The Correct Times What Do I Do?
- I have made changes to a message or Service but this change is not being saved
- Services I've Set Up Or Which Have Been Shared With My Account Are Not Displaying
Additional Features
Client Connect
White Labels
Additional Features
White Label FAQs
- How do I find my application ID?
- Can I set the timezone individually for different Clients?
- My White Label site only accepts PayPal payments, why is that?
- How do I point our domain to your servers?
- Is the Support Link or Live Chat visible to my Clients?
- How do I apply for a mobile version of my White Label site?
Managing your White Label
- How can I change my White Label design?
- How can I add a custom tab to my White Label?
- How can I force an auto login in the backend for a white labelled solution?
- How do I add the Remote API Key for a User?
- How do I set up services for my clients via the API?
- How do I create an account for my client so that they can only view information from that account?