Hi, how can we help?
Getting Started
Ease into using the Sendible with articles focused on key sections of the dashboard and explanations of common terms.
Video Tutorials
Our short video tutorials will walk you through the fundamental parts of the Sendible platform. Start learning now.
Getting Started
Overview and Basics
Service Status
Site Status General
- ★ Instagram Business Profiles Loading Issue 18/01/2019
- ★ Facebook Pages Loading Issue 13/12/2018
- Google+, Review Monitoring and Contacts Removals, 2019
- Unable to add Google Analytics Reporting Modules 14/01/2019
- RSS Feed Functionality Changes - Last Updated 12/31/2018
- Scheduled posts delayed being published 10/26/2018
Services
Adding Services
- ★ How do I add an Instagram Reminder Service?
- ★ How do I add Facebook Services in Bulk?
- ★ How Do I Add My Facebook Page To Sendible?
- Why is my Instagram Business profile not appearing in the drop-down list?
- How do I set up an Instagram Search service?
- How Do I Set Up Geotargeting For A LinkedIn Company Profile?
Managing Services
- ★ How do I share services in bulk?
- How Do I Batch Import RSS Feeds Into Sendible?
- How Do I Set up RSS Auto Posters?
- What are the differences between an Instagram Reminder and an Instagram Posting (Business profiles) service?
- How to Add the Sendible App to a Facebook Group?
- Where Can I See Services Which Have Been Shared with Me?
Compose and Post
Composing Messages
- ★ Getting Started with Smart Posts
- ★ Facebook Dark (Unpublished) Posts
- ★ How Can I Post to Instagram Using Sendible's in-App Notifications?
- ★ How do I use Snip.ly?
- How to Post Native Videos to Linkedin Company Pages?
- How can I edit my images in the Compose Box?
Engage
Viewing Messages
- ★ How do I copy a Queue?
- ★ What Is The Priority Inbox?
- How Do I Archive, View And Restore Messages In The Priority Inbox?
- Where can I check tasks and messages sent for approval for me or others?
- Where Should I Check If My Message Hasn't Been Posted?
- How Can I View and Use the Calendar?
Measure
Creating Reports
Checking Reports
- Why are my reporting modules not displaying data?
- Reports Glossary
- How do I link my Google Analytics account to Sendible?
- How Do I Export Information As A CSV File Or HTML?
- How Do I Send A Branded Report Now Or Set It Up To Email Out Automatically?
- How Do I Share A Report With Other Users?
Contacts
Managing Contacts
- ★ How Can I Send Automatic Emails To My Contacts?
- How Do I Set Up SMS Opt-in Keywords
- How Do I Add A Widget To My Website To Capture New Contacts?
- How Do I Create A Mailing List?
- How Do I Bulk Import Email And SMS Contacts?
- How Do I Add A Contact?
Content
Managing Content
- Recommendations for building a custom email template
- How Do I Use A CSV File With Queues?
- How to create Email Templates from the Content Library
- How can I add content to the Content Library via email?
- How Can I Search For Content Using Suggested Content?
- How Do I Create A Content Library And Add Content?
Monitor
Monitoring Results
Settings and Preferences
Managing Billing
Managing Users
Managing Preferences
FAQs
White Labels
Plans
Users
API
Settings
Contacts
- How to export unsubscribed contacts from a mailing list
- How do I create a list of filtered contacts?
- Can different SMS Sender names be set up and used on the same user account?
- Can the 'From' name be changed for SMS messages?
- What mobile providers do you support for SMS?
- Why have contacts been removed from my Mailing List?
Content
- ★ Original Content Articles Feature FAQ
- Recommended image and video formats for Instagram
- When adding or editing an RSS Autoposter, what do all the options in the ‘Post the following content’ field mean?
- Can I auto post Google Alerts?
- Google Alerts - What is the URL you put into SSM to get your Google Alerts started?
- How do I change the RSS autopost default image?
General
Compose
- ★ Why are changes to link previews not displaying when posted to Facebook?
- ★ How are link previews handled by different social sites?
- How should I include Emojis in my post?
- Recommended Image and Video Posting Sizes and Restrictions
- Why doesn't Posting rich format work?
- Can I access images that I've created on Canva directly?
Services
- ★ What is a Service?
- Goodbye Google+
- Facebook Profile and Milestone Update FAQ
- Do I need to share services each time I set up a new user?
- Does Sendible handle all languages?
- How do I search for Tweets from a specific Twitter user?
Measure
- ★ How can I track my team's response rate?
- R.I.P Klout
- When can I expect to see reporting data once I've added posting services for my social accounts/pages?
- How long is reporting data stored for?
- Will data be pulled from social sites if I only have a Stream service/s set up?
- Will data be tracked if I'm not posting through Sendible?
Monitor
Engage
- Why do I get No Services Selected on scheduled or sent messages?
- Does the Priority Inbox bring in comments or other results for Facebook album posts?
- Will Instagram notifications be brought through to the Priority Inbox?
- Can I delete posts on my social account or page from Sendible?
- When I delete a service, will the scheduled or queued posts still be sent out?
Troubleshooting
Troubleshooting - Pinterest
Troubleshooting - Google My Business
Troubleshooting - Instagram
Troubleshooting - Compose
Troubleshooting - Services (General)
Troubleshooting - Google+
Troubleshooting - LinkedIn
- ★ How do I check LinkedIn settings or revoke and reconnect LinkedIn?
- Why Is There No Image in the Link Preview for LinkedIn Articles?
- Why are my images cropped either side when posting to Linkedin Profiles?
- Why is my image displaying as a link once it's posted to LinkedIn?
- How Do I Reconnect A LinkedIn Service?
Troubleshooting - Twitter
- ★ How Do I Reconnect a Twitter Service?
- Twitter Automation Policy - Troubleshooting Guide
- Why Can I Only Post To One Twitter Account?
- Why is my link being moved to the end of my Tweet?
- Why have my automations been paused?
- Why Are My Posts Being Declined As Spam?
Troubleshooting - Facebook
- ★ How Do I Reconnect Facebook Pages in Bulk?
- ★ How do I address a Facebook Permissions Issue?
- ★ How do I reconnect a Facebook Service?
- Why Is My Link Preview Metadata Not Appearing on Facebook?
- Why is my GIF not being posted to Facebook?
- Why is the image for my Facebook page displaying a question mark?
Troubleshooting - General
- ★ Troubleshooting General Issues Checklist
- ★ How Do I Clear the Sendible Cache?
- ★ What's good social posting behaviour?
- ★ Why is there an issue with the image included in my post?
- How Do I Remove or Revoke Access from Social Media Sites?
- Why do we need to troubleshoot issues?
Additional Features
Client Connect
White Labels
Additional Features
White Label FAQs
- Can I set the timezone individually for different Clients?
- How do I point our domain to your servers?
- Is the Support Link or Live Chat visible to my Clients?
- How do I apply for a mobile version of my White Label site?
- What should I do if users are showing as inactive after signing up for a free trial?
Managing your White Label
- How can I change the Configuration of my White Label?
- How can I change the General Settings for my White Label?
- How can I change my White Label design?
- How can I add a custom tab to my White Label?
- How can I force an auto login in the backend for a white labelled solution?
- How do I add the Remote API Key for a User?