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Getting Started
Ease into using the Sendible with articles focused on key sections of the dashboard and explanations of common terms.
Video Tutorials
Our short video tutorials will walk you through the fundamental parts of the Sendible platform. Start learning now.
Getting Started
Overviews and First Steps
Service Status
Site Status General
- ★ [Resolved] Facebook tagging issues - updated 24/09/2020
- ★ [Resolved] Facebook tagging issues
- ★ [Resolved] Internal Error Occurred - Updated 28/08/2020
- ★ [Resolved] Issues adding or reconnecting YouTube accounts
- [Monitored] Twitter security incident
- [Sucessfully completed] Monday 13th July 2020 at 10:00 am GMT - SameSite settings update
Users
Adding Users
Managing Users
User FAQs and Troubleshooting
Services
Adding Social Accounts and Pages
- ★ How can I add my Facebook Group?
- ★ How Do I Add a Google My Business Service?
- ★ How do I add an Instagram Business Account to Sendible?
- ★ What Is Client Connect and How Do I Set It Up?
- ★ How do I add Facebook Services in Bulk?
- ★ How Do I Add A LinkedIn Company Page?
Adding Monitoring and Autoposting Services
Adding Blog, Image and other Services
Managing Services
- ★ Where Can I See Services Which Have Been Shared with Me?
- ★ How do I share services in bulk?
- ★ How do I create and manage service lists?
- ★ How Do I Edit Or Delete The Services I've Already Added?
- How can I delete duplicate services?
- How do I enable split posting for a Service List?
Troubleshooting Facebook Services
- ★ Troubleshooting Facebook Page Permissions/Access Checklist
- ★ How Do I Reconnect Facebook Pages in Bulk?
- ★ How do I address a Facebook Permissions Issue?
- ★ How do I reconnect a Facebook Service?
- Why is the image for my Facebook page displaying a question mark?
- How do I troubleshooting an issue with Facebook Geo Targeting?
Troubleshooting Instagram Services
Troubleshooting Other Services
- ★ How Do I Remove or Revoke Access from Social Media Sites?
- ★ Troubleshooting Services Checklist
- Troubleshooting Pinterest Issues
- How to reconnect a Google My Business service?
- Twitter Automation Policy - Troubleshooting Guide
- Troubleshooting Google My Business
Service FAQs
- ★ What is a Service?
- ★ Is there a way that I can have clients add their social accounts or pages without providing their login details?
- Why do my clients get mention alerts?
- Why do I keep on receiving New Activity emails?
- What are the differences between Instagram Reminder and Instagram Posting (Business profiles)?
- Do I need to share services each time I set up a new user?
Compose and Post
Adding Content
- ★ How can I edit my images in the Compose Box?
- ★ How can I add Hashtags to my post?
- ★ How can I include an @ tag in my post?
- ★ How do add UTM tracking to my Links?
- How will my GIF be handled when posting to a Social Site?
- How can I add an Instagram Geolocation tag to my posts?
Composing Messages
- ★ Getting Started with Smart Posts
- ★ How Can I Post to Instagram Using Sendible's in-App Notifications?
- ★ How Can I Easily Share Content When I'm Browsing The Web?
- How do I setup an Instagram First Comment for Instagram Posts?
- How Do I Save a Message from the Compose Box to my Content Library?
- How Do I Save A Message As A Draft?
Composing Messages In Bulk
Composing Best Practises
Toubleshooting Posting
- ★ Emoji Troubleshooting
- ★ Why is a link preview not being created?
- ★ Why is there an issue with the image included in my post?
- Why Is My Link Preview Metadata Not Appearing on Facebook?
- Why Is There No Image in the Link Preview for LinkedIn Articles?
- Why are my images cropped either side when posting to Linkedin Profiles?
Posting FAQs
- ★ How are link previews handled by different social sites?
- ★ What are 'Optimal Times' and how are these calculated?
- ★ What are the sending limits applied to user accounts?
- Why do images look different when posted through Sendible?
- Why doesn't Posting rich format work?
- How Do I Post an Instagram Story or Carousel Post?
Engage
Viewing Incoming Messages
- ★ How Do I Reply To A Message?
- ★ How Do I View A Specific Stream?
- ★ What Is The Priority Inbox?
- How Do I Archive, View And Restore Messages In The Priority Inbox?
- Where can I check tasks and messages sent for approval for me or others?
- How Do I View A Conversation?
Reviewing and Managing Posts
- ★ Where Should I Check If My Message Hasn't Been Posted?
- ★ How Can I View and Use the Calendar?
- How do I copy a Queue?
- How Do I View My Drafts Folder And Send A Draft?
- How Can I Add, Edit, Share Or Delete A Queue?
- Where Can I View My Scheduled Messages?
Engage FAQs
Measure
Creating Reports
Managing and checking Reports
Measure FAQs and Troubleshooting
- ★ When can I expect to see reporting data once I've added posting services for my social accounts/pages?
- ★ What does 'Previous Period' refer to?
- Why are my report modules not displaying data?
- How can I track my team's response rate?
- How long is reporting data stored for?
- Will data be tracked if I'm not posting through Sendible?