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Getting Started
Ease into using the Sendible with articles focused on key sections of the dashboard and explanations of common terms.
Video Tutorials
Our short video tutorials will walk you through the fundamental parts of the Sendible platform. Start learning now.
Getting Started
Overview and Basics
Service Status
Site Status General
- ★ Facebook, Instagram and LinkedIn Known issues - 02/04/2019
- ★ Instagram Business Profiles Loading Issue 18/01/2019
- ★ Facebook Pages Loading Issue 13/12/2018
- Google My Business Bounced Issues - 23/08/2019 - Resolved
- Issues with Google My Business - Resolved 05/03/2019
- Facebook Fan Pages loading issue 04/26/2019 - Resolved
Services
Adding Services
- ★ How do I add an Instagram Reminder Service?
- ★ How do I add Facebook Services in Bulk?
- ★ How Do I Add My Facebook Page To Sendible?
- Why is my Instagram Business profile not appearing in the drop-down list?
- How do I set up an Instagram Search service?
- How Do I Set Up Geotargeting For A LinkedIn Company Profile?
Managing Services
- ★ How do I share services in bulk?
- How can I delete duplicate services?
- How Do I Batch Import RSS Feeds Into Sendible?
- How Do I Set up RSS Auto Posters?
- How to Add the Sendible App to a Facebook Group?
- Where Can I See Services Which Have Been Shared with Me?
Compose and Post
Composing Messages
- ★ Getting Started with Smart Posts
- ★ Facebook Dark (Unpublished) Posts
- ★ How Can I Post to Instagram Using Sendible's in-App Notifications?
- ★ How do I use Snip.ly?
- How to Post Native Videos to Linkedin Company Pages?
- How can I edit my images in the Compose Box?
Engage
Viewing Messages
- ★ How do I copy a Queue?
- ★ What Is The Priority Inbox?
- How Do I Archive, View And Restore Messages In The Priority Inbox?
- Where can I check tasks and messages sent for approval for me or others?
- Where Should I Check If My Message Hasn't Been Posted?
- How Can I View and Use the Calendar?
Measure
Creating Reports
Checking Reports
- Why are my reporting modules not displaying data?
- Reports Glossary
- How do I link my Google Analytics account to Sendible?
- How Do I Export Information As A CSV File Or HTML?
- How Do I Send A Branded Report Now Or Set It Up To Email Out Automatically?
- How Do I Share A Report With Other Users?
Content
Managing Content
Monitor
Monitoring Results
Settings and Preferences
Managing Billing
- How Strong Customer Authentication (SCA) might affect your Sendible payments?
- How Do I Cancel My Account?
- How Do I Use A Promotional Code?
- How Do I Add An Additional User Allocation/License To My Existing Plan?
- What Payment Methods Do You Offer?
- How Can I View My Receipts?
Managing Users
Managing Preferences
FAQs
White Labels
Plans
Users
API
Settings
Content
- ★ Original Content Articles Feature FAQ
- Recommended image and video formats for Instagram
- When adding or editing an RSS Autoposter, what do all the options in the ‘Post the following content’ field mean?
- Can I auto post Google Alerts?
- Google Alerts - What is the URL you put into SSM to get your Google Alerts started?
- How do I change the RSS autopost default image?
General
Compose
- ★ Why are changes to link previews not displaying when posted to Facebook?
- ★ How are link previews handled by different social sites?
- How should I include Emojis in my post?
- Recommended Image and Video Posting Sizes and Restrictions
- Why doesn't Posting rich format work?
- Can I access images that I've created on Canva directly?
Services
- ★ What is a Service?
- Goodbye Google+
- Facebook Profile and Milestone Update FAQ
- Do I need to share services each time I set up a new user?
- Does Sendible handle all languages?
- How do I search for Tweets from a specific Twitter user?
Measure
- ★ How can I track my team's response rate?
- When can I expect to see reporting data once I've added posting services for my social accounts/pages?
- How long is reporting data stored for?
- Will data be pulled from social sites if I only have a Stream service/s set up?
- Will data be tracked if I'm not posting through Sendible?
- Scorecard - what do the definitions mean?
Monitor
Engage
Troubleshooting
Troubleshooting - Pinterest
Troubleshooting - Google My Business
Troubleshooting - Instagram
Troubleshooting - Compose
Troubleshooting - Services (General)
Troubleshooting - LinkedIn
Troubleshooting - Twitter
Troubleshooting - Facebook
- ★ How Do I Reconnect Facebook Pages in Bulk?
- ★ How do I address a Facebook Permissions Issue?
- ★ How do I reconnect a Facebook Service?
- Why Is My Link Preview Metadata Not Appearing on Facebook?
- Why is my GIF not being posted to Facebook?
- Why is the image for my Facebook page displaying a question mark?
Troubleshooting - General
- ★ Supported Browsers
- ★ Troubleshooting General Issues Checklist
- ★ How Do I Clear the Sendible Cache?
- ★ What's good social posting behaviour?
- ★ Why is there an issue with the image included in my post?
- ★ Why am I unable to Switch Users?