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Getting Started
Ease into using the Sendible with articles focused on key sections of the dashboard and explanations of common terms.
Video Tutorials
Our short video tutorials will walk you through the fundamental parts of the Sendible platform. Start learning now.
Publishing
Adding Profiles
- ★ How can I add my Facebook Group?
- ★ Where can I see profiles which have been shared with me?
- ★ How do I add a Google My Business profile?
- ★ How do I add an Instagram Business Account to Sendible?
- ★ How do I share profiles in bulk?
- ★ How do I create and manage profile lists?
Posting Messages
- ★ How can I post to Instagram using Sendible's in-app notifications?
- ★ How are link previews handled by different social sites?
- ★ What are 'Optimal Times' and how are these calculated?
- ★ What are the sending limits applied to user accounts?
- How will my GIF be handled when posting to a social site?
- How do I post an Instagram Story or Carousel post?
Creating Content
- ★ 5 Simple Steps to Get Started with Sendible
- ★ Video guidelines for social sites
- ★ How can I edit my images in the Compose Box?
- ★ How can I add Hashtags to my post?
- ★ How can I include an @ tag in my post?
- ★ Image guidelines for social sites
Using RSS Feeds
- ★ How do I set up RSS Auto Posters?
- ★ How do I add RSS feeds?
- How do I batch import RSS Feeds into Sendible?
- When adding or editing an RSS Autoposter, what do all the options in the ‘Post the following content’ field mean?
- Can random prefixes and suffixes be added for an RSS Autoposter?
- How can I troubleshoot an RSS Feed or RSS Auto-poster?
Working with Queues
Composing Messages
Posting FAQs
- ★ Why can't I select a thumbnail on YouTube?
- ★ What social media platforms allow me to select a thumbnail?
- Is there a limit to the length of the video?
- Why can’t I upload a custom thumbnail?
- Why can’t I customise thumbnails for Twitter or LinkedIn?
- Can I see the thumbnail in post previews?
Listening
Priority Inbox
Social Feeds
Messages
Monitoring
Monitoring Results
Collaborating
Managing Users
- ★ How can I deactivate or delete a User?
- Best practice for removing users
- Do I need to share profiles each time I set up a new user?
- How do I set up my team on Sendible?
- Why can't I delete an admin user?
- How can I set one User up to manage another User?
Working with Clients
- ★ Guide for Agencies and Larger Teams: 5 Steps to Get Started with Sendible
- ★ Setting up a Client account
- ★ Is there a way that I can have clients add their social accounts or pages without providing their login details?
- Why do my clients get mention alerts?
- What is Client Connect and how do I set it up?
- Can I have multiple users for the same client log into their account?
Approvals
User FAQs and Troubleshooting
Reporting
Creating Reports
Managing Reports
Report FAQs
- ★ When can I expect to see reporting data once I've added posting profiles for my social accounts/pages?
- ★ What does 'Previous Period' refer to?
- How can I track my team's response rate?
- How long is reporting data stored for?
- Will data be tracked if I'm not posting through Sendible?
- Does Sendible track clicks on links included in my posts?
Settings
Settings
- ★ Supported browsers and operating systems
- ★ Sendible compatibility
- ★ How do I set up custom fields?
- Privacy Shield changes
- How to access your Bit.ly key?
- Does Sendible handle all languages?
Account & Subscription
Account & Subscription
- ★ Can I upgrade my plan when I'm on a trial without being charged?
- ★ How can I manage my Subscription and Payments?
- Subscription and Payments FAQ - General
- How Strong Customer Authentication (SCA) might affect your Sendible payments?
- Does Sendible have discounts for non-profit organizations?
- How do I cancel my subscription?
Troubleshooting
Posting Messages
- ★ Why do I get "No profiles selected" on scheduled or sent messages?
- ★ Where should I check if my message hasn't been posted?
- Why do images look different when posted through Sendible?
- Why doesn't posting rich text format work?
- Why do link previews appear differently on Facebook or Twitter?
- Why are my posts being duplicated?
Adding Profiles
Creating Content
Reports
- ★ Troubleshooting Facebook Page permissions/access checklist
- ★ How do I reconnect Facebook Pages in bulk?
- ★ How do I address a Facebook Permissions issue?
- ★ How do I reconnect a Facebook profile?
- Why is my link preview metadata not appearing on Facebook?
- Why is the image for my Facebook page displaying a question mark?
Google My Business
Blogs
Service Updates
- ★ [Resolved] Why customers were unable to access their dashboard - Friday, 28 May 2021 (updated at 15:15 pm BST)
- ★ [Resolved] Facebook streams reconnection issue - Wednesday, 5 May 2021
- ★ [Resolved] Chrome Extension Unavailable for Download
- ★ [Resolved] Facebook Failing To Send "Looks like Facebook put a restriction on this app"
- [Resolved] Posts not publishing at the correct time to social sites - 15/04/2021
- Split Posts from Profile Lists Removal
General Troubleshooting
Webinars
Deep Dive Webinars
- Deep dive into social sites best practices
- Deep dive into mobile apps
- Deep dive into engagement
- Deep dive into reporting
- Deep dive into monitoring
- Deep dive into content