|We are always looking for ways to ensure that we are able to get the fastest resolution for our users.
The following checklist will help us help you come to a quicker resolution!
1. Have you reset your Sendible Cache?
The first thing to do when experiencing any issues with the platform is reset the Sendible cache.
Steps: Settings (gear icon, on the top right) > Preferences > System Settings > Reset Cache
If you set your "Reset my session every" to "2 days", the cache will reset automatically every 2 days.
2. Can you replicate the issue in Private Browsing/Incognito browsing mode?
If resetting your cache hasn't worked, please try to replicate the exact same issue in a Private Browsing/Incognito window.
Here are some instructions on how to open a new window based on the browser/operating system
(⌘ is the Mac key for Command)
|Ctrl + Shit + N||Google Chrome||⌘ + Shift + N|
|Ctrl + Shift + P||Firefox||⌘ + Shift + N|
|Ctrl + Shit + N||Opera||⌘+Shift+N|
|IE/Edge||Ctrl + Shift + P||Safari||Shift + ⌘ + N|
3. Can you replicate the issue on a different computer?
Sometimes certain applications (e.g. Antivirus or any other PC add-ons) can interfere with the web app, we recommend trying to replicate the issue again on a completely different computer.
4. Still an issue?
We'll take over from here, please submit a support ticket or email firstname.lastname@example.org.
Please ensure you mention you have taken the 3 typical troubleshooting steps and if you can provide screenshots of the issue and the steps you took to replicate the issue, even better!