There are many reasons why your post might fail when publishing to your X (Twitter) profiles. Sendible strives to provide error messages that help you understand what caused the issue and how to prevent it from happening again when you post.

For any posts that haven't made it to X (Twitter), check the Failed view in your dashboard for error messages by going to Publish > Failed.

Permission issues

Your account is suspended and is not permitted to access this feature.

• Explanation: This message is returned directly from X (Twitter), indicating that your account has been suspended and is unable to publish posts.
• Solution: If you check your account natively on X.com, you should see a banner confirming this. You can learn more about their rules and how you can file an appeal on their help page: About suspended accounts.

To protect our users from spam and other malicious activity, this account is temporarily locked.

• Explanation: X (Twitter) may flag certain accounts for spam if it sees too much activity via their API when compared to activity directly on X.com.
• Solution: To ensure these accounts are not "bots", X requires users to log in and perform manual actions (eg., a like or retweet) to unlock the account and resume publishing posts through their API.

Connection issues

Twitter is experiencing a connection issue, please reconnect this profile.

• Explanation: The X (Twitter) profile you're attempting to publish to must be reconnected.
• Solution: Please follow the steps outlined in our support article below on how to reconnect your X (Twitter) profile: Reconnect an X (Twitter) account.

Image/video issues

Your media IDs are invalid.
 

• Explanation: The video file you have attached does not meet X's (Twitter's) video requirements in some way
• Solution: Review your video to confirm it meets X's (Twitter's) requirements and publish your post again.

Image file too large, must be smaller than 5MB.

• Explanation: This image exceeds the 5MB limit set by X's (Twitter's) API.
• Solution: Review your video to confirm it meets X's (Twitter's) requirements and publish your post again.

Media inaccessible. Download and attach from your computer, or try different media.

• Explanation: This error occurs when there is an issue with accessing the image URL for your post
• Solution: Confirm that the image URL used for your post successfully leads to an image. Alternatively, download the image to your computer and upload it directly to the Compose Box.

File type not recognised.

• Explanation: This error is returned directly from X (Twitter) and is commonly due to the URL address of the image being for a different social site (e.g. Facebook).
• Solution: If the image was attached via a URL, please try downloading the image file to your computer and uploading it to the Compose Box directly before publishing this post again.

Error uploading image.

• Explanation: This error occurs when the image is being pulled from a website and it takes too long for the image to load, causing the process to timeout. This may also be caused by an outage on X's (Twitter's) side.
• Solution: Please check our support article regarding image sizes to ensure the attached image meets their requirements. If the image is being fetched from a URL, you can also try downloading it to your computer and uploading it to your post directly.

Error uploading video.

• Explanation: This indicates an error while uploading the video to X (Twitter), usually because the video does not meet their requirements.
• Solution: Review your video to confirm it meets X's (Twitter's) requirements and publish your post again.

Image doesn't exist.

• Explanation: X (Twitter) could not validate the image extracted from the URL.
• Solution:  If the image is being fetched from a URL, please download it to your computer and upload it to your post directly in the Compose Box.

Post content issues

This request looks like it might be automated. To protect our users from spam and other malicious activity, we can’t complete this action right now. Please try again later.

• Explanation: X (Twitter) is considering your account a "spam user". This happens when you either post too often or when your post content is often the same or contains "spammy" links. Also, someone might have reported you as spam.
• Solution: Send fewer posts and review the content to ensure it meets their rules.

Twitter update failed. Status is a duplicate. The same message can only be posted once every 24 hours.

• Explanation: This error is returned because X (Twitter) does not accept duplicate posts within 24 hours.
• Solution: Do not send the same post within 24 hours.

Still an issue?

No worries! We can take it from here.

Please submit a support ticket and be sure to mention you have gone through the typical troubleshooting steps. In addition, providing screenshots and including where you were and the steps you took when the issue happened will help us resolve it more quickly!