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Twitter undelivered error messages

This article covers common errors you might encounter as to why your post might be rejected by Twitter when posting to your Twitter profiles. It helps you understand what they mean and how to stop it from happening the next time.

To find any posts that haven’t successfully made it to Instagram, go to Published > Undelivered and look for the related error message:

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Permission issues

Your account is suspended and is not permitted to access this feature.

  • Explanation: This bounced message is being returned directly from Twitter, indicating that your Twitter account has been suspended, and is, therefore, unable to publish posts.
  • Solution: If you check your Twitter account natively on Twitter, you should see a banner confirming this. You can find out more about Twitter's rules, and also how you can file an appeal on their help page: Managing-your-account/suspended-twitter-accounts

Your Twitter profile registered on our platform needs to be re-authorized by you. Until this service is re-authorized, we won't be able to publish content on your behalf.

  • Explanation: It appears that the Twitter profile you're attempting to publish a post to requires reconnection.
  • Solution: Please follow the steps outlined in our support article below in order to see the step-by-step process on how to reconnect your Twitter Profile: How-Do-I-Reconnect-a-Twitter-Profile-

Connection or reconnection issues

Twitter is experiencing a connection issue.

  • Explanation: This error is usually returned when there's a temporary server issue on Twitter's side, or when they're experiencing an outage.
  • Solution: Please try publishing this post again a little later, maybe in an hour from now, so that Twitter can recover from the outage which has caused your post to bounce.

401

  • Explanation: There’s a reconnection issue with your Twitter account.
  • Solution: Please reconnect it here

Oauth data incomplete.

  • Explanation: There’s a reconnection issue with your Twitter account.
  • Solution: Please reconnect it as advised here

Media issues

The validation of media ids failed.

  • Explanation: The image is larger than 5MB, which exceeds the maximum file size allowed on Twitter.
  • Solution: You can resize your image in order to meet Twitter's image requirements, and try publishing this Tweet again. Please see this page for more information about image sizes: Why is there an issue with the image included in my post?

404 image

  • Explanation: There’s an issue with the image included in your post.
  • Solution: Please save the image to your computer, attach it one more time, and try re-posting your message.

The operation has timed out.

  • Explanation: The image took too long to upload either because the file was too large (greater than 5MB), Twitter may be experiencing an outage, or the server hosting the image is slow.
  • Solution: Please check our support article regarding image sizes in order to ensure the attached image meets Twitter's requirements. If the image is being fetched from a URL, you can also try downloading it to your computer and uploading it to your post from there, just in case there are issues "fetching" the image. Refer to the article here

Image error

  • Explanation: The image took too long to upload either because the file was too large (greater than 5MB) or because the server hosting the image is slow.
  • Solution: Please check our support article regarding image sizes in order to ensure the attached image meets Twitter's requirements. Also, if the image is being fetched from a URL, you can also try downloading it to your computer and uploading it to your post from there, just in case there are issues "fetching" the image. Refer to the article here

Image file too large, must be smaller than 5Mb.

  • Explanation: This image exceeds the 5MB limit set by Twitter's API.
  • Solution: Please check our support article regarding image sizes in order to ensure the attached image meets Twitter's requirements. Link to the article here

Twitter server is taking too long to upload the media, try again later.

  • Explanation: This error message is forwarded directly from Twitter and may be caused by temporary server issues on Twitter's side, or they may even be experiencing an outage.
  • Solution: Please try publishing this post again a little later, maybe in an hour from now, so that Twitter can recover from the outage which has caused your post to bounce. However, if the image is being fetched from a URL, you can also try downloading it to your computer and uploading it to your post from there, just in case there are issues "fetching" the image.

Media type unrecognized.

  • Explanation: This error appears to be related to the media/attachments you have included in your posts, however, it may also be returned when Twitter is experiencing an outage, or when they have temporary server issues.
  • Solution: Please try removing the image/video you've already attached to your post and publishing it again. If it bounces again, please try publishing this post again a little later, maybe in an hour from now, so that Twitter can recover from the outage which has caused your post to bounce.

Image is too large. Must be smaller than 5Mb.

  • Explanation: Twitter requires all images to be smaller than 5MB in size.
  • Solution: Please check our support article regarding image sizes in order to ensure the attached image meets Twitter's requirements. Link to the article here

File type not recognised.

  • Explanation: This error is being returned directly from Twitter, and is more commonly due to the route address of the image being for a different social site (e.g Facebook).
  • Solution: If the image was attached via a URL, please try downloading the image to your computer, and uploading it from there before publishing this post again.

Error uploading image.

  • Explanation: This is usually when the image is being pulled from a website, and it takes too long for the image to load, causing the process to timeout, however, this may also be caused by an outage on Twitter's side.
  • Solution: Please check our support article regarding image sizes in order to ensure the attached image meets Twitter's requirements here. If the image is being fetched from a URL, you can also try downloading it to your computer and uploading it to your post from there, just in case there are issues "fetching" the image, but we would also recommend you try publishing this post again a little later, maybe in an hour from now, so that Twitter can recover from any possible outages they may have experienced.

File is invalid

Extension argument is null or empty.

  • Explanation: This error is usually sent by Twitter when there's an issue with the media being pulled from the URL which has been attached to the post.
  • Solution: Please replace the URL with a new one, or check Twitter's URL validator using the link below, to ensure that the specific URL is correctly set up: Twitter card validator

A media id was not found.

  • Explanation: This error is usually returned when there's a temporary server issue on Twitter's side, or when they're experiencing an outage.
  • Solution: Please try publishing this post again a little later, maybe in an hour from now, so that Twitter can recover from the outage which has caused your post to bounce.

Explanation: Bad Image.

  • Explanation: This bounced error is returned directly from Twitter, indicating that one or more of the images attached to your post may be corrupted. Please check your attachments, and try posting them again.
  • Solution: Please check the image video requirements support articles in order to confirm what file type your attachment is, and what are its audio-video codecs. Images: Image-guidelines-for-social-sites Videos: Best-practices-Social-platforms-video-guidelines .You may also try re-uploading the media, in order to ensure it's not corrupted.

Twitter server is taking too long to upload the media, try again later.

  • Explanation: This error means that the connection timed out while uploading to Twitter. It may have happened, because of the heavy traffic on Twitter's end, causing the upload to take too long to process, which sometimes leads to the post being rejected.
  • Solution: Please try publishing this post again a little later, maybe in an hour from now, so that Twitter can recover from the surge in traffic which caused your post to bounce.

Unsupported media type.

Error uploading video.

  • Explanation: This error indicates that there was an error while uploading the video to Twitter, usually because the video itself does not meet Twitter's requirements.
  • Solution: Please check our relevant support article, and ensure your video meets Twitter requirements: Best practices: Social platforms' video guidelines

Image dimensions are not correct.

  • Explanation: The image attached to your post does not meet Twitter's image requirements.
  • Solution: Please check our relevant support article, and ensure your Image meets Twitter requirements. Please check these here: Image-guidelines-for-social-sites

Rejected by Twitter

To protect our users from spam and other malicious activity, this account is temporarily locked.

  • Explanation: Twitter may flag certain accounts for seeing them have too much activity via the Twitter API when compared to activity directly on Twitter.com.
  • Solution: To ensure these accounts are not "bots", Twitter requires users to log in and perform some manual actions (likes, Retweets, etc.) in order to unlock the account and resume publishing posts via their API.

Status is a duplicate.

  • Explanation: This post has been declined by Twitter as you can only publish the same (or a similar) post to Twitter once every 24 hours.
  • Solution: Please try publishing this Tweet again after the 24-hour window has been reached, otherwise your post will bounce again.

You have already retweeted this tweet.

  • Explanation: Twitter has declined this post as you have already Retweeted this Tweet. Each Tweet can be Retweeted once only.
  • Solution: Please try publishing this Tweet again after the 24-hour window has been reached, otherwise your post will bounce again.

Tweet needs to be a bit shorter.

  • Explanation: Tweets must not exceed the 280-character limit, otherwise the post will bounce. Solution: Please shorten your Tweet, so that it does not exceed Twitter's 280 character limit.

There was a problem on Twitter's server, please reschedule the message for a later time.

  • Explanation: This error is triggered when there is a temporary issue at Twitter.
  • Solution: Please try publishing this post again a little later, maybe in an hour from now, so that Twitter can recover from the outage which has caused your post to bounce.

Exception of type 'System.OutOfMemoryException'

  • Explanation: This error means that the connection timed out while uploading to Twitter. It may have happened, because of the heavy traffic on Twitter's end, causing the upload to take too long to process, which sometimes leads to the post being rejected.
  • Solution: Please try publishing this post again a little later, maybe in an hour from now, so that Twitter can recover from the outage which has caused your post to bounce.

Sorry, that page does not exist.

  • Explanation: This error is usually returned when there's a temporary server issue on Twitter's side, or when they're experiencing an outage.
  • Solution: Please try publishing this post again a little later, maybe in an hour from now, so that Twitter can recover from the outage which has caused your post to bounce.

This page doesn't exist.

  • Explanation: This Bounced message comes directly from Twitter and indicates that something about the Twitter account being posted to has changed.
  • Solution: We find that the most common changes users make are: 1. A change of the Twitter account name. 2. A change in the account owner's name (on Twitter) Reconnecting this Profile by following the steps outlined in the support article below, should do the trick, and your posts should stop bouncing. How-Do-I-Reconnect-a-Twitter-Profile

Twitter: Internal error.

  • Explanation: This error is triggered when there is a temporary issue at Twitter.
  • Solution: Please try publishing this post again a little later, maybe in an hour from now, so that Twitter can recover from the outage which has caused your post to bounce.

Unknown Twitter error.

  • Explanation: This error is triggered when there is a temporary issue at Twitter.
  • Solution: Please try publishing this post again a little later, maybe in an hour from now, so that Twitter can recover from the outage which has caused your post to bounce.

This request looks like it might be automated. To protect our users from spam and other malicious activity, we can’t complete this action right now. Please try again later.

  • Explanation: This request looks like it might be automated. To protect our users from spam and other malicious activity, we can’t complete this action right now. Please try again later.
  • Solution: Twitter is considering your account a "spam user". This happens when you either Tweet too often or when your Tweet's content is often the same or contains "spammy" links. Also, someone might have reported you as spam.

Still an issue?

No worries! We'll take over from here.

Please submit a support ticket and be sure you mention you have taken the typical troubleshooting steps. Providing screenshots and the steps you took to replicate the issue will help resolve it more quickly!

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