Twitter undelivered error messages
There are many reasons why your post might fail when posting to your Twitter profiles. Sendible strives to provide error messaging to help you understand what caused the issue and how to prevent it from happening the next time you post.
For any posts that haven't made it to Twitter, check your Undelivered view in your dashboard for error messages by going to Publish > Undelivered.
Permission issues
Your account is suspended and is not permitted to access this feature.
- Explanation: This message is returned directly from Twitter, indicating that your Twitter account has been suspended and is unable to publish posts.
- Solution: If you check your Twitter account natively on X.com, you should see a banner confirming this. You can learn more about X's rules and how you can file an appeal on their help page: About suspended accounts.
To protect our users from spam and other malicious activity, this account is temporarily locked.
- Explanation: X may flag certain accounts for spam if it sees too much activity via the Twitter API when compared to activity directly on X.com.
- Solution: To ensure these accounts are not "bots", X requires users to log in and perform manual actions (eg., a like or retweet) to unlock the account and resume publishing posts through their API.
Connection issues
Twitter is experiencing a connection issue, please reconnect this profile.
- Explanation: The Twitter profile you're attempting to publish to must be reconnected.
- Solution: Please follow the steps outlined in our support article below on how to reconnect your Twitter profile: Reconnect an X (Twitter) account.
Image/video issues
Your media IDs are invalid.
- Explanation: The video file you have attached does not meet Twitter's video requirements in some way
- Solution: Review your video to confirm it meets Twitter's requirements and publish your Tweet again. Please see this page for more information about video requirements: Video requirements for each social platform
Image file too large, must be smaller than 5MB.
- Explanation: This image exceeds the 5MB limit set by Twitter's API.
- Solution: Please check the support article regarding image sizes to ensure the attached image meets Twitter's requirements: Image requirements for each social platform
Media inaccessible. Download and attach from your computer, or try different media.
- Explanation: This error occurs when there is an issue with accessing the image URL for your post
- Solution: Confirm that the image URL used for your post successfully leads to an image. Alternatively, download the image to your computer and upload it directly to the Compose Box.
File type not recognised.
- Explanation: This error is returned directly from Twitter and is commonly due to the URL address of the image being for a different social site (e.g. Facebook).
- Solution: If the image was attached via a URL, please try downloading the image file to your computer and uploading it to the Compose Box directly before publishing this post again.
Error uploading image.
- Explanation: This error occurs when the image is being pulled from a website and it takes too long for the image to load, causing the process to timeout. This may also be caused by an outage on Twitter's side.
- Solution: Please check our support article regarding image sizes to ensure the attached image meets Twitter's requirements Image requirements for each social platform If the image is being fetched from a URL, you can also try downloading it to your computer and upload it to your post directly.
Error uploading video.
- Explanation: This indicates an error while uploading the video to Twitter, usually because the video does not meet Twitter's requirements.
- Solution: Please check our support article and ensure your video meets Twitter requirements: Video requirements for each social platform
Image doesn't exist.
- Explanation: Twitter could not validate the image extracted from the URL.
- Solution: If the image is being fetched from a URL, please download it to your computer and upload it to your post directly in the Compose Box.
Post content issues
This request looks like it might be automated. To protect our users from spam and other malicious activity, we can’t complete this action right now. Please try again later.
- Explanation: X is considering your account a "spam user". This happens when you either Tweet too often or when your Tweet's content is often the same or contains "spammy" links. Also, someone might have reported you as spam.
- Solution: Send fewer Tweets and review the content to ensure it meets The X Rules.
Twitter update failed. Status is a duplicate. The same message can only be posted once every 24 hours.
- Explanation: This error is returned because X does not accept duplicate posts within 24 hours.
- Solution: Do not send the same post within 24 hours.
Still an issue?
No worries! We can take it from here.
Please submit a support ticket and be sure to mention you have gone through the typical troubleshooting steps. In addition, providing screenshots and including where you were and the steps you took when the issue happened will help us resolve it more quickly!