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Facebook undelivered error messages

This article covers common errors you might encounter as to why your post might be rejected by Facebook when posting to your Facebook Page Profiles. It helps you understand what they mean and how to prevent it from happening the next time. 

For any posts that haven't made it to Facebook check your undelivered view for error messages in your dashboard by going to Publish > Undelivered and look for the related error message:

CF2F5E03-557D-4605-8467-15662ECB6EAF.GIF

Temporary connection issue at Facebook

An unknown Facebook error occurred, please try again later.

  • Explanation: This error message indicates that Facebook is experiencing some trouble on their side.
  • Solution: Please wait 5 - 10 minutes and then try reposting your message from your Undelivered view.

Permissions issue

There was a problem connecting to Facebook.

  • Explanation: This error message indicates that the connection to your Facebook Page profile is broken where permissions have not been selected that is needed to post from third-party platforms and the profile needs to be reconnected.
  • Solution See the article for instructions on how to reconnect your Facebook Page profile. Please ensure that "Select All" is selected in the Edit Settings view during that process. Thereafter try reposting your message from your Undelivered view.

You don’t have the permissions needed to create messages for this page. Please check this Facebook page for further information about Facebook permissions and how to update them:https://www.facebook.com/help/323502271070625/.

  • Explanation: This error message indicates that you do not have the correct permissions to post.
  • Solution: Please ensure that you have admin permissions. Please click here for guidelines to see the Page Roles setup.

The user must be an administrator, editor, or moderator of the page in order to impersonate it. If the page business requires two-factor authentication, the user also needs to enable two factor authentication.

  • Explanation: This error message indicates that this Facebook user does not have enough admin permissions in order to create messages for this page via the API, give the user more permissions to this page to enable them to post to this page. (Not admin).
  • Solution: You would need to be made an admin in order to post. Please click here for guidelines to see the Page Roles setup.

As a security precaution you can't take this action because your computer may be infected with a virus or a malicious browser extension.

  • Explanation: There was a security issue with your Facebook account, they have currently turned off the option to send messages via a third party.
  • Solution: You would need to be made an admin in order to post. Please click here for guidelines to see the Page Roles setup.
Note: It may take a few days before your system is recognized as safe.

Service temporarily unavailable.

  • Explanation: There was a problem on Facebook's server, please try again later.
  • Solution: Please make sure the Facebook app for this service is set to Public as this may cause the problem. You can check your Facebook app settings as outlined on this page.

#368 An error occurred while processing this request. Please try again later.

  • Explanation: You've reached the maximum amount of posts that Facebook allows to be posted via a third-party platform.
  • Solution: Please wait a few hours and then resend this post and it should then go through. If this still fails, please remove the Facebook Sendible app from Facebook. Please click here for the steps. Then reconnect all Facebook Page profiles, please click here for steps to reconnect. Please also see the steps to reconnect in bulk.

Oauthexception: There was a problem connecting to Facebook.

  • Explanation: Facebook is experiencing a connection issue.
  • Solution: Facebook is experiencing a connection issue, please look to reconnect this profile. Please click here for the steps.

There was a problem connecting to Facebook.

  • Explanation: Facebook is experiencing a connection issue.
  • Solution: Facebook is experiencing a connection issue, please look to reconnect this profile. Please click here for the steps.

Error Geo-targeting - problem reading targeted countries, cities or regions, please reset them

  • Explanation: Geotargeting problem. Geotargeting settings are incorrect.
  • Solution: Please check the settings for this profile as outlined on this page.

Was migrated to page ID

  • Explanation: You have moved this Page to a different place on Facebook.
  • Solution: Please reconnect the Facebook Page profile. Please click here for the steps.

#324 missing or invalid image file.

  • Explanation: Make sure this post's images are valid and available to be used by Facebook. Sometimes this happens if the wrong link is added when bulk importing.
  • Solution: Please edit the message, re-add the image and look to post again.

It looks like the image, file or URL is not supported by Facebook when posting through a third party. Please try posting through Facebook directly.

  • Explanation The image, file or URL is not supported by Facebook. Most social sites do not allow you to link back to a post or similar on a social site.
  • Solution: Please download the image from the social site, save it to your computer and send it.

Looks like the URL you are trying to use is not supported by Facebook when posting through a third party. Please try posting through Facebook directly.

  • Explanation: Make sure this post's images are valid and available to be used by Facebook. Sometimes this happens if the link is added when bulk importing.
  • Solution: If you're attaching images from your computer, don't attach them to the CSV file, because we won't be able to upload them that way, and instead of attaching them in the CSV file, attach them straight to the bulk-compose box when you're uploading the CSV file.

Looks like there is a temporary Facebook server error. Please resend this post again later.

  • Explanation: Temporary Facebook server error.
  • Solution: Please try to send this post again in a few minutes.

#190 This method must be called with a Page Access Token.

  • Explanation: There was an error validating the access token.
  • Solution: Please reconnect the Facebook Page profile. Please click here for the steps.

You don’t have the permissions needed to create messages for this page. Please check this Facebook page for further information about Facebook permissions and how to update them: https://www.facebook.com/help/323502271070625/.

  • Explanation: This usually happens if all permissions have not been accepted.
  • Solution: Please reconnect the Facebook Page profile. Please click here for the steps.

Facebook is experiencing a connection issue. Please see the following page for information & instructions: http://support.sendible.com/hc/en-us/articles/208051436-How-do-I-reconnect-a-Facebook-Service-Please reconnect your account from +Services or by visiting https://app.sendible.com/#/services/edit/19?aid=584656&

  • Explanation: This happens when Facebook is experiencing a connection issue.
  • Solution: Please reconnect the Facebook Page profile. Please click here for the steps.

The URL you supplied is invalid.

  • Explanation: This happens when you post a Facebook URL to Facebook.
  • Solution: It's advisable not to post links from social sites such as Facebook.

Still an issue?

No worries! We'll take over from here.

Please submit a support ticket and be sure you mention you have taken the three typical troubleshooting steps. If you can provide screenshots of the issue and the steps you took to replicate the issue, even better!

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