Instagram undelivered error messages

There are many reasons why your post might fail when posting to your Instagram Professional profiles. We strive to provide error messaging to help you understand what caused the issue and how to prevent it from happening the next time you post.

For any posts that haven't made it to Instagram, check your undelivered view for error messages in your dashboard by going to Publish > Undelivered and looking for the related error message:

Connection issues

This Instagram Account needs to be reconnected. Please follow the steps listed in our guide to confirm all permissions have been granted

Explanation: This error message indicates not all permissions were accepted when the Profile was added.
Solution: View our Reconnect an Instagram account article to see instructions on how to reconnect your Instagram profile. Please ensure all profiles/pages and permissions are selected in the Edit settings view. Once this is done, try reposting your message from your Undelivered view.

Instagram was unable to publish your post due to an issue with your Instagram account. Please sign into the Instagram app directly to complete any actions required to enable your account.

Explanation: This error message indicates that there is an issue with your Instagram Professional profile that needs to be addressed by logging into your Instagram account natively
Solution: Head to Instagram.com or the Instagram app and log into the Instagram account for which this error is showing, then follow any on-screen prompts to address the issue.

Security issues

Facebook has restricted the use of this account. To resolve the issue please contact Facebook directly.

Explanation: This error message is usually displayed when there is a restriction from Facebook.
Solution: The issue could be for several reasons:
- Double-check if the Instagram account is a professional account.
- Check the connection between Facebook and Instagram by going to Facebook > Facebook Page > LinkedIn Accounts > Instagram - review connection.
- Log into Instagram directly. If you haven’t logged directly into Instagram for a while, this ensures the account has not been taken over.
- If none of these steps work, please get in touch with Facebook.

Your post has been declined by Instagram for going against their Community Standards. In an effort to prevent their Community Standards from being circumvented, they have not advised what part of the content has breached their Community Standards.

Explanation: This error message indicates that some elements of the post (video/image or text) can't be processed because the content breaches their Community Standards.
Solution: Please read through the community guidelines and then adjust the content in your post.

Content issues

Instagram was unable to access the attached media in the URL. Please make sure that the included media is publicly available.

Explanation: The media you are attempting to post is not available to the API. An example of this may be a Google Drive with a password enabled.

Important: This error can also occur when a post's image is above 8MB. Please confirm each image is below Instagram's 8MB limit.

Solution: Please store your media in a publicly accessible location to ensure that it is accessible to the platform when posting.

Instagram's API does not support posting a Story to a Creator account. Please send this as a post, or convert your account to a Business account and try again.

Explanation: You are attempting to post an Instagram Story to an Instagram Creator account, which is not allowed via the Instagram API
Solution: Convert your Instagram account to a Business account via the Instagram App and then try the post again.

Instagram allows a maximum of 2200 characters, 30 hashtags, and 20 @ tags in one caption. Please update your caption and try again.

Explanation: The text in your message has exceeded the character, hashtag or profile tag limit.
Solution: Please shorten the caption and adjust any tags/hashtags as necessary.

You have not provided any media to post. Please attach some media and try again.

Explanation: The post did not include media, and Instagram requires that a media file be attached.
Solution: Please add media and try to repost. If you feel you did attach a media file to your post, please submit a ticket with the attached media in question, and we will investigate further.

Instagram was unable to process the attached media. Please try again.

Explanation: The image or video does not meet Instagram’s requirements when posting from an API.
Solution: Please see the articles on image requirements or video requirements for the recommended sizes. Thereafter, try reposting your message from your Undelivered view.

The image you attached exceeds the maximum height requirements for Instagram.

Explanation: The image does not meet Instagram’s requirements when posting from a third-party platform.
Solution: Please see the image requirements to see the image guidelines for Instagram. Thereafter, try reposting your message from your Undelivered view.

Instagram was unable to publish the image attached in your post

Explanation: The image does not meet Instagram’s requirements when posting from a third-party platform.
Solution: Please see the image requirements article to view the image guidelines for Instagram. Thereafter, try reposting your message from your Undelivered view.

Connection issues at Instagram

Instagram experienced a server error. Please try again.

Explanation: This error message is usually displayed when the Instagram servers were not responsive at the time of the post.
Solution: Wait for 5 to 10 minutes before you try reposting the message from your Undelivered view. If it fails with the same error message, please check downdetector.com for any Instagram outages.

Due to a temporary connection issue at Instagram, we were unable to automatically publish your post. Please try again later.

Explanation: This error message is usually displayed when Instagram experienced downtime while posting.
Solution: Wait for 5 to 10 minutes before you try reposting the message from your Undelivered view. If it fails with the same error message, please check downdetector.com for any Instagram outages.

Still an issue?

No worries! We can take it from here.

Please submit a support ticket and be sure to mention you have gone through the typical troubleshooting steps. In addition, providing screenshots and including where you were and the steps you took when the issue happened will help us resolve it more quickly!