Instagram undelivered error messages
Did you run into an error when publishing your post? Here you'll find the most common Instagram errors and how you can resolve them.
To find any posts that haven’t successfully made it to Instagram, go to Publish > Undelivered and look for the related error message:
Reconnection Issues
Instagram Business session key invalid. Please reconnect your Instagram Business account in Add/Edit Profiles.
- Explanation: This error message indicates that the connection to your Instagram Business profile is broken and the profile needs to be reconnected.
- Solution: View our Reconnect an Instagram Business Profile guide to see instructions on how to reconnect your Instagram Business profile, then try re-posting your message from your Undelivered view.
Your Instagram Business session key has expired. Please reconnect your Instagram Business account from Profiles.
- Explanation: This error message indicates that the connection to your Instagram Business profile is broken and the profile needs to be reconnected.
- Solution: View our Reconnect an Instagram Business Profile guide to see instructions on how to reconnect your Instagram Business profile. All profiles/pages and permissions need to be selected in the Edit settings view. Once this is done, try re-posting your message from your Undelivered view.
You do not have permission to post to this Instagram Business Account or one or more of the necessary permissions were skipped when accepting the Sendible App. To be able to post successfully, first ensure that you have the correct access to this Instagram Business Account via Facebook Business Manager. For more information about how Instagram works with Facebook Business Manager, see this page: https://support.sendible.com/hc/en-us/articles/360039323651-Troubleshooting-Instagram-Business-Permissions-Access-Checklist. Once you have done this, reconnect all the Instagram Business profiles that were set up by that Facebook Admin on your account. Please make sure to accept all the requested permissions when reconnecting the Sendible App. Please reconnect your account from +Profiles or by visiting https://app.sendible.com/#/services/.
- Explanation: This error message indicates not all permissions were accepted when the Profile was added.
- Solution: View our Reconnect an Instagram Business Profile guide to see instructions on how to reconnect your Instagram Business profile. Please ensure that all profiles/pages and permissions are selected in the Edit settings view. Once this is done, try re-posting your message from your Undelivered view.
Instagram was unable to publish your post due to an issue with your
Instagram account. Please sign into the Instagram app directly to
complete any actions required to enable your account.
- Explanation: This error message indicates that there is an issue with your Instagram Business Profile that needs to be addressed by logging into your Instagram account natively
- Solution: Head to Instagram.com and log into the Instagram account that this error is showing for, then follow any on-screen prompts to address the issue.
There appears to be an issue with this Instagram Business account.
Please check the connection settings within Facebook by visiting
your Facebook Page > Instagram. Or reconvert this account to an
Instagram Business account.
- Explanation: This error message indicates that there may be a connection issue between the Facebook Page and your Instagram page, or it may be that the Instagram page needs to be reconverted into a business account.
- Solution: In the case of the first potential issue, head to the Facebook Page that is connected to your Instagram page and look for the "Linked Accounts" section > Instagram to see if there is a verify button showing, and if so follow the steps shown once the button is clicked to clear the error. If there is no such button in the Instagram section of the corresponding Facebook Page then follow the steps in About converting your Instagram account to a Personal account and back to a Business account and then reconnect the account to resolve this error message.
Permissions issue
You do not have permission to post
to this Instagram Business Account or one or more of the necessary permissions
were skipped when accepting the Sendible App.
- Explanation: This error message indicates that the connection to your Instagram Business profile is broken where permissions have not been selected that is needed to post from third-party platforms and the profile needs to be reconnected.
- Solution: View our Reconnect an Instagram Business Profile guide to see instructions on how to reconnect your Instagram Business profile. Please ensure that all is selected in the Edit settings view. Thereafter try re-posting your message from your Undelivered view.
Facebook has restricted the use of
this account. To resolve the issue please contact Facebook directly.
- Explanation: This error message is usually displayed when there is a restriction from Facebook’s end.
-
Solution: The issue could be for several reasons:
- Double-check if the Instagram account is a business account.
- Check the connection between Facebook and Instagram by going to Facebook > Facebook Page > Instagram - review connection.
- Log into Instagram directly. If you haven’t logged directly into Instagram for a while, this ensures the account has not been taken over.
- If none of these steps works, please get in touch with Facebook.
Your post has been declined by Instagram
for going against their Community Standards. In an effort to prevent their Community
Standards from being circumvented, they have not advised what part of the content
has breached their Community Standards.
- Explanation: This error message indicates that some elements of the post (video/image or text) can't be processed due to the content breaching their Community Standards.
- Solution: Please read through the community guidelines and then adjust the content in your post.
Unfortunately, the specified caption
was too long. The maximum number of characters permitted for a caption is 2200.
Please submit media with a shorter caption.
- Explanation: The text in your message has exceeded the character limit of 2200.
- Solution: Please shorten the caption as the maximum number of characters is 2200.
Image/videos issues
Exception of type 'System.Exception'
was thrown.
- Explanation: This error message is usually displayed when your image or video didn't upload correctly to Instagram.
- Solution: Please repost the message, re-attach your image (or video) and schedule the message again.
Instagram was unable to access the attached media in the URL. Please
make sure that the included media is publicly available.
- Explanation: The media you are attempting to post is not available to the API. An example of this may be a Google Drive with a password enabled.
- Solution: Please ensure that your media is accessible to the platform when posting by storing the media in a publicly accessible location.
You have not provided any media to
post. Please attach some media and try again.
- Explanation: No media was attached to the post, and Instagram requires that a media file must be attached.
- Solution: Please add media and try to repost. If you feel that you did attach a media file to your post, please submit a ticket with the attached media in question, and we will investigate further.
Unfortunately, Instagram could not
process your image/video, it may be corrupted, please choose another image/video.
- Explanation: The image or video does not meet Instagram’s requirements when posting from an API.
- Solution: Please see the Image guidelines or Video guidelines for the recommended sizes. Thereafter try re-posting your message from your Undelivered view.
The image you attached exceeds the
maximum height requirements for Instagram.
- Explanation: The image does not meet Instagram’s requirements when posting from a third-party platform.
- Solution: Please see the Image guidelines to see the image guidelines for Instagram. Thereafter try re-posting your message from your Undelivered view.
Unfortunately, the attached image doesn't
meet the image requirements for Instagram Business.
- Explanation: The image does not meet Instagram’s requirements when posting from a third-party platform.
- Solution: Please see the Image guidelines guide to view the image guidelines for Instagram. Thereafter please repost.
Connection issues at Instagram
Instagram experienced a server error. Please try again.
- Explanation: This error message is usually displayed when the Instagram servers were not responsive at the time of the post.
- Solution: Wait for 5 to 10 minutes before you try re-posting the message from your Undelivered view. If it fails with the same error message, please check downdetctor.com for any Instagram outages.
Due to a temporary connection issue
with Instagram, we were unable to automatically publish your post. Please try
again later.
- Explanation: This error message is usually displayed when Instagram had some downtime while posting.
- Solution: Wait for 5 to 10 minutes before you try re-posting the message from your Undelivered view. If it fails with the same error message, please check downdetctor.com for any Instagram outages.
An unexpected error has occurred. Please
retry your request later.
- Explanation: This error message displays when Instagram is experiencing temporary issues.
- Solution: Wait for 5 to 10 minutes before you try re-posting the message from your Undelivered view. If it bounces with the same error message, please check downdetector.com for any Instagram outages.
Still an issue?
No worries! We can take it from here.
Please submit a support ticket and be sure to mention you have gone through the typical troubleshooting steps. In addition, providing screenshots and including where you were and the steps you took when the issue happened will help us resolve it more quickly!