Work with Facebook ads
Add a Facebook ads account
When you connect your Facebook Page, your Facebook ad account is automatically connected.
Check out our article with the steps to Add a Facebook Page profile
View and reply to Facebook ad comments
Connecting your current Facebook Page profile lets you quickly take control of your social media advertising comments and respond to them easily.
Note: Currently, posting ads directly to Facebook isn't supported. However, you can use Dark Posts if you'd like to add posts to your Facebook Ads Manager to publish as ads. For extra information, please see the following article: Publish Facebook ads by converting dark (unpublished) posts.
You can view and respond to these comments via the Priority Inbox. For additional information, head over to our article: Overview of the Priority Inbox.
Caution: While we can bring in comments on a Facebook ad, we can only do it for 3-4 days after the ad is first published. However, ads are recycled, often for an extended period of time, and we cannot pull in comments beyond those first few days.
Still an issue?
No worries! We can take it from here.
Please submit a support ticket and be sure to mention you have gone through the typical troubleshooting steps. In addition, providing screenshots and including where you were and the steps you took when the issue happened will help us resolve it more quickly!