Work with Facebook ads
I don't see the option to add my Facebook ads account. Why?
When you connect your Facebook Page, your Facebook ad account is automatically connected.
Check out our article with the steps to Add a Facebook Page profile
Where do I view and reply to Facebook ad comments?
Connecting your current Facebook Page profile lets you quickly take control of your social media advertising comments and respond to them easily.
You can view and respond to these comments via the Priority Inbox. For additional information, head over to our article: Priority Inbox overview.
Note: While we can bring in comments on a Facebook ad, we can only do it for 3-4 days after the ad is first published. However, ads are recycled, often for an extended period of time, and we cannot pull in comments beyond those first few days.
Still an issue?
No worries! We can take it from here.
Please submit a support ticket and be sure to mention you have gone through the typical troubleshooting steps. In addition, providing screenshots and including where you were and the steps you took when the issue happened will help us resolve it more quickly!