You can choose from a range of convenient and flexible payment options to pay for your Sendible subscription.

Forms of payment

Payment via cheque is not accepted.

Credit card

You can pay using any major credit card, including MasterCard, Visa, and American Express; however, debit and pre-paid cards are not supported. If you are paying from outside the UK, your card must also allow international transfers.

Invoicing

If you prefer to use another payment method, such as PayPal or bank transfer, this must be handled via invoicing and requires a minimum of three months' payment in advance. In addition, as this is a manual process, a 3% processing fee will be applied to all such payments.

If you would like to have invoicing set up for your account, please submit a ticket with the following information:

1. The email address to which invoices should be sent.
2. The address which should be included on the invoice.
3. Any additional information you need on the invoice, eg. a PO number, tax number, etc.
4. The billing frequency you would like to have moving forward, eg. quarterly, biannual, or annual.

The payment terms for invoices are 15 days. Should you need a longer amount of time to process the payment once the invoice is received, please let us know when you contact us.

Accepted currencies

We support charges in $ USD, £ GBP, and € EUR.

If you need to change the currency for your subscription, you can do so before your first payment by selecting the arrow next to where your current currency is displayed and choosing from the three options.

However, once you have made a payment, it is usually not possible to change the currency. Please contact us for assistance.

Payment frequency

You can click the 'Billing frequency' area to update how often you're charged for your recurring subscription payments. You'll also receive a related discount depending on the frequency you choose.

The following standard discounts apply based on your payment frequency:

• Quarterly / 3 months- 5%
• Half-yearly / 6 months - 7%
• Annually / 12 months - 15%

Payment timing

Paid accounts

The charge for your subscription is always made upfront. For example, if you are paying monthly, you will be billed for the upcoming month, not the previous month. Admins can see the date your next payment is due in the Subscription view. 

Trial accounts

You won't be charged until the end of your trial, even if you add credit card information or change the subscription plan.

However, additional users/profiles cannot be added to a subscription while in a trial. You will need to have a paid plan to purchase additional allocations.

Declined payments

If your bank declines a charge for any reason, resulting in a failed payment attempt, the following will happen:

• Your account will be put into a grace period. You can still access your account and publish posts from it for seven (7) days after the first attempted charge.
• An email will be sent to the main admin of the account notifying them that the payment has failed. The email will include the message from the card provider as to why it was declined. (The main admin is the user account first created when signing up, to which your subscription is linked.)
• All admin user accounts will be notified via the dashboard that the payment could not be charged and encouraged to take action as soon as possible.
• The charge will be attempted daily for each of the seven (7) days during the grace period. If all payment attempts fail, the account will be suspended. Admins will only be able to access the account to update payment details, and posts will no longer be published. Please go to the Subscription area to update your payment information if your account is suspended.

If you have updated the card linked to your account but your account has still not been reactivated, or you need more time to make the payment, please get in touch with the billing team.

Manage payment information

Add card details

If you haven’t already added a card to be charged, you’ll see the 'Add card' option opposite the 'Payment method' heading. Click on this area to add a credit card to your account.

Before you're able to save your card details, you'll need to add the billing address that will be included on the invoices for your successful payments. This does not need to be the address on the card. It should be the address that is most relevant for your business, e.g. where you need these invoices to file tax returns or similar.

Update card details

If you already have a card on file, the last four digits of that card will be displayed with the option to 'Edit card'.

Once you input your card number, expiration date, and CVC, your card provider may require you to provide more information. In that case, the additional fields will appear for you to add that information.

Edit your invoice details

You can change the billing address included on your invoices. This does not need to be the address on the credit card. Use whichever address is most relevant for your business for financial, recordkeeping, tax, or other purposes.

You can view and update these details again at any time by coming back to this page and selecting the arrow next to where a summary of your current invoice details is listed. Just note that this will not be applied to your previous invoices, as the messaging advises. If you need the new address on previous invoices, please contact the billing team.

Have more questions?

We'd be happy to help!

Please submit a support ticket with your questions. Providing screenshots or a video to explain what you expected or wanted will help get answers more quickly!