This article covers reasons why you may experience an issue or similar on your Sendible account which can be caused due to your local environment, this can include browsers, other software, etc.

Here is some information to help you ensure your local environment is optimised to use Sendible:

Main supported browsers

• Chrome
• Edge
• Firefox
• Safari

We typically support versions from the last two years.

Browser add-ons/extensions/plugins

As there are several thousand add-ons/extensions/plugins for each browser, and more are being added constantly, these have not been tested for compatibility with Sendible.

If you do experience an issue, we suggest disabling these and then using your account.

If using Chrome, this can be easily done temporarily by using the Incognito Mode: https://support.google.com/chrome/answer/95464.

Anti-malware and anti-virus software

At times, these can cause interruptions with the Sendible profile. We suggest either disabling these temporarily if you're having an issue, using a different computer that doesn't have these installed at all, or at least doesn't have the particular ones installed that you're using on your computer.