There are two ways to interact with your support requests. You can reply to your request 1) by email or 2) by logging into your Helpdesk account. To create new tickets, please submit a request.

Create a Helpdesk account

1. To create a new account, click the View tickets option on the top right of the Helpdesk.

   

2. Next, you’ll see a sign in screen, where you’ll want to click Sign up.

   

3. Here, you’ll be asked to enter your name and email address, after which you can finish creating your account and log in.

   

View tickets

Once you log into your Helpdesk account, you will see your name in the top-right corner. Click it, and select My activities from the drop-down menu.

This will open up the 'My requests' area, a list of the support requests you’ve created under the email address you used to sign into the Helpdesk. You can see the request subject, ticket ID number, created date, last activity date, and the request status.

Click the subject of a request to open the conversation view. This view shows the original request and any responses from the support team.

You can reply to the request and add any images that may be required to assist with troubleshooting. Fill out your reply and click Submit, and your response will be sent to the support team so they can continue assisting you.

Have more questions?

We'd be happy to help!

Please submit a support ticket with your questions. Providing screenshots or a video to explain what you expected or wanted will help get answers more quickly!