Assigning messages as tasks ensures that important replies are not overlooked.

Assign a message as a task

1. Go to Activity>Priority Inbox and click on the three dots on the right-hand side of the message you want to assign. Click Assign.

   

2. Choose the person you are assigning the message to. A note can be included with your comments or instructions. Click the Assign button to have it appear in their Task view.

   

For more information about where the task will be displayed, refer to: Check tasks and messages sent for approval

Clear your Priority Inbox

If your Priority Inbox is becoming cluttered and you want to create a more organised environment, you can easily archive messages to remove them from view in your Priority Inbox.

There are two ways to archive and restore messages in Sendible: individually or in bulk.

Archive individual messages

1. When you access your messages in the Priority Inbox (Activity > Priority Inbox), take advantage of the options available by clicking on the three dots located at the end of each message. You can easily choose to Translate, Archive, or Assign the post to streamline your workflow and enhance your productivity.

   

2. The Translate option allows for seamless translation of your post. It will convert the content into the language configured in your dashboard settings.
3. The Assign option allows you to assign the comment to an individual user as a task to follow up with.
4. The Archive option allows you to archive the message. Select this option to remove it from the Priority Inbox. Rest assured, the archived message remains accessible in the Archived Only view for your convenience.

Bulk archive messages

1. To bulk archive messages, select the checkbox next to the intended messages and then the Archive icon located in the top left-hand corner of the Priority Inbox to archive these messages in bulk.

2. You will need to confirm that you want to archive these messages by choosing the option "Yes" at which point the messages will no longer be displayed in the Priority Inbox but in the Archived Only view.

   

View archived messages

If you archived something inadvertently or change your mind, you can view your archived messages and repost, reply, restore, or assign the message.

1. To view archived messages in Sendible, you need to ensure you are on the Priority Inbox, then select the Archived Only option checkbox at the top right-hand corner to view the messages you've archived previously.

   

    

   Note: If the checkbox is blue, you are in the Archived Only view; if it is grey, you are in the live Priority Inbox view.

Restore messages

1. If you want to restore a message from your Archive Only view, select the three dots at the end of the message and choose the Restore option.
2. Selecting the Restore option will return this to the Priority Inbox.

Bulk restore messages

1. Select the checkbox for multiple messages to restore archived messages in bulk. Once selected, choose the Restore icon located in the top left-hand corner of the page.

   

2. You will now have an option to confirm that you want to restore these messages. Choosing the option "Yes" will remove them from the current view. Don't worry; they still exist, and they have been sent to the Priority Inbox view.

View restored messages

1. To view the newly restored messages in Sendible, you need to ensure you are on the Priority Inbox by deselecting the Archived Only option on the top right-hand corner. This will then return you to the normal Priority Inbox view.

Have more questions?

We'd be happy to help!

Please submit a support ticket with your questions. Providing screenshots or a video to explain what you expected or wanted will help get answers more quickly!