Follow these steps to configure the CNAMES that will be used to create your white label dashboard.

In order to create your Sendible White Label, we will need you to have the
following:

1. A registered domain for your company
   • For example, myagency.com
2. Two CNAMES
   • For example, https://app.myagency.com or https://api.myagency.com

Your CNAMES can be customised to fit your business; the above are just examples. However, both CNAMES must have the same subdomain.

For example:

• webapp.myagency.com
• api.myagency.com

NOT

• webapp.somethingelse.com
• api.somethingelse.com

Your first CNAME will be the subdomain for your white label. This will be where you and your users log in to your white label dashboard. Here are a few examples that may work for you:

• https://dashboard.myagency.com
• https://app.myagency.com
• https://social.myagency.com

Your second CNAME will be used more behind the scenes. This can be as simple as https://api.myagency.com.

CNAME setup

The CNAME setup process will vary depending on who your domain is registered with. Here is a general step-by-step that should provide the basic steps needed:

1. Log in to your domain registrar
2. Access the DNS settings
3. Select "Add new DNS record'
4. Look for "Record type" and choose "CNAME (alias)"
5. Add the first CNAME you’ve chosen; this will be the visible subdomain for your white label, eg., dashboard.myagency.com
   • You may only need to enter the beginning of the subdomain. In this example, you would only add "app"
6. In the "Points to" field, please add app.socialcloudfront.com
7. Set the TTL to "30 minutes (if applicable)
8. Save changes
9. Repeat steps 7-9 for your second CNAME, eg., https://api.myagency.com
   • You may only need to enter the beginning of the subdomain. In this example, you would only add "api"
10. In the "Points to" field, please add api.socialcloudfront.com
11. Choose TTL as 30 minutes (If applicable)
12. Don't forget to save your changes

Here is an example of what your CNAMEs should look like once both of them
have been added. Please note that the Name column may only say api and
Dashboard.

Helpful links for common domain hosts

Have more questions?

We'd be happy to help!

Please submit a support ticket with your questions. Providing screenshots or a video to explain what you expected or wanted will help get answers more quickly!