Free trials are a great way to showcase your white-label service and attract new clients. If you want to allow people to set up trials on your white label, you will need to enable it on your account first. You have control over how long the trials will be and who gets notified of new trials so that you can connect with your trialists if desired.

Enable trial sign-ups

To turn on the form that allows people to create a free trial on your white-label account, go to Settings > White Label settings > Trial settings and click the Enable button. Trials will not be enabled until you click the 'Save' button.

Take note of the URL shown below the 'Enable' button. This is the link you should share so people can set up their own trial accounts.

The option to 'Sign up for an account' will also appear on your white-label login page.

Trial settings

1. 'Trials Expire In': You can choose to offer 7-, 14-, or 30-day trials.
   
   Note: You can provide a maximum of 30 days as a trial period. If you choose a period of less than 30 days, you can extend your users' trials if needed. However, if you choose 30 days, you cannot extend those trials further as that is the maximum length allowed.
2. 'Send new trial notifications': Choose whether to be notified when new users set up a trial. If you choose 'Yes' you will need to enter an email address where you want those notifications sent. The email does not need to be linked to your account. 
3. Click on the Save button after you have made your selections.

Have more questions?

We'd be happy to help!

Please submit a support ticket with your questions. Providing screenshots or a video to explain what you expected or wanted will help get answers more quickly!