FAQs: Facebook Ads
I don't see the option to add my Facebook Ads account. Why?
When you connect your Facebook Page, your Facebook Ad account is automatically connected.
Check out our article with the steps to Add a Facebook Page profile
Where do I view and reply to Facebook Ad comments?
By connecting your current Facebook Page profile, you can now quickly take control of your social media advertising comments and respond to them easily.
Note: Currently, posting ads directly to Facebook isn't supported, however, you can use Dark Posts if you'd like to add posts to your Facebook Ads Manager to publish as ads. For extra information please see the following article: Publish Facebook dark unpublished posts to convert to an ad
You can view and respond to these comments via the Priority Inbox. For additional information head over to our article: Priority Inbox
Still an issue?
No worries! We can take it from here.
Please submit a support ticket and be sure to mention you have gone through the typical troubleshooting steps. In addition, providing screenshots and including where you were and the steps you took when the issue happened will help us resolve it more quickly!