[Resolved] Posts with GIFs becoming undelivered with the error message 'Out of memory' - Updated 09/05/2022
Monday 9th of May at 15:00 pm UTC
We have located the issue causing posts with GIFs attached to become undelivered with the error 'Out of memory' and have released an update to address it.
Posts should no longer become undelivered for this reason. If there are any posts that were undelivered due to this previously that you have yet to re-send, please send them again if relevant and they should be processed successfully.
We apologize for the inconvenience this has caused, should you need any further assistance with this, please feel free to submit a ticket, and we'll be happy to help.
Thursday 5th of May at 15:00 pm UTC
We have received a number of reports of posts becoming undelivered with the error message 'Out of memory'.
At this stage, we've confirmed that this is specific to posts which include a GIF image and how our system is handling GIF images.
We are further investigating why this issue is occurring and looking to release a fix for this issue as soon as possible.
Who is affected?
Anyone sending posts which include a GIF as an attachment.
Is there a workaround?
Though it's not ideal, the only workaround we have at this stage is to attach a different image which is not a GIF and looking to re-post the post/s that was undelivered.
If you have any questions about this issue or concerns, please feel free to submit a ticket, and we will get back to you as soon as possible.
We will update this page as soon as this issue is resolved, or as soon as we have an update with more information.