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Google My Business undelivered error messages

Did you run into an error when publishing your post? Here you'll find the most common Google My Business errors and how you can resolve them.

To find any posts that haven’t successfully made it to Google My Business, go to Published > Undelivered and look for the related error message:

Permission issues

There's an issue with the Google My Business credentials. Please reconnect your account.

  • Explanation: The profile was disconnected due to security details that changed on your account.
  • Solution: Reconnect the profile. The steps can be found here: Reconnect a Google My Business profile.

The requested entity was not found.

  • Explanation: This error occurs when the user doesn't have access to the provided location. (invalid access token or user access has been revoked etc.)
  • Solution: Revoke the connection between Google and Sendible and then reconnect the profile and re-try the post as outlined here: Remove or revoke Sendible's access to social sites

The Google My Business account you are attempting to post to has not been verified.

  • Explanation: Usually, this issue happens if Google has disabled the posting feature to your location.
  • Solution: You can check this on your Google Business Profile Manager. If posting for your location has been disabled, you will need to flag this with Google to resolve this. There can be several reasons for this, including the industry you are in. 

Location not managed by the user. Check the Google My Business permissions.

  • Explanation: This error refers to incorrect user permissions on Google My Business.
  • Solution: Ensure that you are listed as an Owner or Manager. Check the permissions in the Google Business Profile Manager by clicking "Manage profile" for the location > Users.

This location belongs to a chain. The Local Post API is disabled for this location.

  • Explanation: One of the limitations Google applies to their Google My Business API is that they do not allow posting to chains. If you are posting to a Google My Business listing that has more than 10 locations (franchises), you may receive the following error message "This location belongs to a chain. The Local Post API is disabled for this location" as Google My Business had added limitations depending on when the listings were created. Essentially this refers to one of the requirements from Google. As you may know, you can have 100+ Google My Business locations linked to a Google account. However, when posting through the API, there is a limitation of 10 locations per Google account that can be used.
  • Solution: You can request the limitation of the number of Google My Business listings for your account be increased by following the steps Google has outlined here: Request bulk verification for 10+ profiles. Sadly, if posting for your location has been disabled, you'll need to flag this with Google themselves to get this resolved. Google has more information on that at: Fix disabled Business Profiles.

To post to this profile, please ensure your permission level within Google My Business is set to Owner or Manager.For more information: [stripped link]

  • Explanation: You do not have the proper permissions within Google to post to this Google My Business social profile.
  • Solution: Confirm your permission level within Google by following these steps, How to Add an Owner or Manager to Your Google Business Profile. Manager or Owner should work, but if you are having trouble, Owner often works best.

There's an issue with the Google My Business credentials. Please reconnect your account.

Image/video issues

Image size is too small. Minimum size is 250px x 250px.

OR

Image size is too small. Minimum size is 250px x 250px. Please see this article for more information: [stripped link]

Uploading videos to your Google My Business page is not supported through the API.

Multiframe images not supported.

  • Explanation: EXIF data is added to images to provide additional information, eg. if the image has been rotated from landscape to portrait or is a multi-frame image and it is not supported by all social sites.
  • Solution: You can easily view and remove EXIF data from an image before adding it to Sendible or any other sites via this page so you know that this won't affect your image once it's posted: https://www.verexif.com/en/

Fetching image failed.

  • Explanation: To send your post successfully, the image you linked to must be available when the post is published. If the link is not publicly accessible or the link has expired (which often happens with Facebook image links), the post will be undelivered.
  • Solution: It's best to upload the image file directly as you compose your posts, but if you include a link to an image, make sure it is viewable by the public and will not expire before the post is published.

A rejected post in red on Google My Business

  • Explanation: Typically, posts are rejected within Google My Business but shown as Sent in Sendible due to content, such as the photo/image being used, or if your business is in a “sensitive” topics area. Sometimes words within the post will trigger a rejection. The word may seem benign, but it may be on Google’s “offensive” word list.
  • Solution: If your post gets rejected, try rewording to a more generic body copy and don’t include any sensitive words or images. Also, it used to be acceptable to include your phone number or a website URL in the body of a post. Google is now rejecting many posts with phone numbers or URLs. So if your post is rejected, try taking those elements out.

Please note that your post to Google My Business must include a message.

  • Explanation: You must include a text message in your post.
  • Solution: Please add a message and send your post again.

Unknown errors

Request contains an invalid argument.

  • Explanation: Something went wrong with the API request. However, this generic message doesn't provide any additional information about what happened.
  • Solution: Try posting again after reconnecting from the Undelivered view of the dashboard, and if the posts are still failing, please revoke Sendible's access to your account (do that here) and reconnect the profile once again.

We were unable to publish your post. Please wait 5 minutes before trying again.

  • Explanation: There was a temporary Google My Business server interruption.
  • Solution: Please try to send this post again in a few minutes.
  • This issue will occur when posts are scheduled for the top of the hour (for example 11AM) or a minute or two after (ex. 11:02 AM).
    To increase the chances of successful posting, consider scheduling your post for a few minutes after your usual time. We have observed that after approximately 5 minutes, Google My Business has a higher success rate . This is likely due to the high volume of traffic on Google My Business API, causing posts to fail during peak usage times.

The service is currently unavailable.

  • Explanation: There was a temporary Google My Business server interruption.
  • Solution: Please try to send this post again in a few minutes.

Internal error encountered.

  • Explanation: This error is a generic "catch-all" response from Google.
  • Solution: Please send your post again. If you continue to have trouble, please contact support.

Still an issue?

No worries! We can take it from here.

Please submit a support ticket and be sure to mention you have gone through the typical troubleshooting steps. In addition, providing screenshots and including where you were and the steps you took when the issue happened will help us resolve it more quickly!

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