Google My Business undelivered error messages

Below you'll find common errors that you might encounter as to why your post was rejected by Google when posting to your Google My Business profiles. It should help you understand what the errors mean and how to stop them from happening again.

To find any posts that haven’t successfully made it to Google My Business, go to Published > Undelivered and look for the related error message:

Multiframe images not supported.

• Explanation: EXIF data is added to images to provide additional information, e.g. if the image has been rotated from landscape to portrait or if the image is a multi-frame image that is not supported by all social sites.
• Solution: You can easily view and remove EXIF data from an image before adding it to Sendible or any other sites via this page so you know that this won't affect your image once it's posted: https://www.verexif.com/en/

The Google My Business account you are attempting to post to has not been verified.

• Explanation: Usually, this issue happens if Google has disabled the posting feature to your location.
• Solution: You can check this on your Google Business Profile Manager. If posting for your location has been disabled, you'll need to flag this with Google themselves to get this resolved. There can be a number of reasons for this including the industry you are in. 

Location not managed by the user. Check the Google My Business permissions.

• Explanation: This error refers to the user permissions that are incorrect on Google My Business.
• Solution: Ensure that you are listed as an Owner or Manager. Check the permissions in the Google Business Profile Manager by clicking on "Manage profile" for the location > Users.

This location belongs to a chain. The Local Post API is disabled for this location.

• Explanation: One of the limitations applied by Google to their Google My Business API is that they do not allow posting to chains. If you are posting to a Google My Business listing that has more than 10 locations (franchises) you may receive the following error message "This location belongs to a chain. The Local Post API is disabled for this location" as Google My Business has added limitations depending on when the listings were created. Essentially this refers to one of the requirements from Google. As you may be aware you can have 100+ Google My Business locations linked to a Google account. However, when posting through the API there is a limitation of 10 locations per Google account that can be used.
• Solution: You can request the limitation of the number of Google My Business listings for your account be increased by following the steps Google has outlined here: Request bulk verification for 10+ profiles. Sadly, if posting for your location has been disabled, you'll need to flag this with Google themselves to get this resolved. Google has more information on that at: Fix disabled Business Profiles.

There's an issue with the Google My Business credentials. Please reconnect your account.

• Explanation: The profile is disconnected.
• Solution: Reconnect the profile. The steps to follow can be found here: Reconnect a Google My Business profile.

Request contains an invalid argument.

• Explanation: Something went wrong with the API request. However, this is a generic message, which doesn't provide any additional information about what happened.
• Solution: Try posting normally after reconnecting from the Undelivered view of the dashboard and if the posts are still failing please revoke Sendible's access to your account (do that here) and reconnect the profile once again. 

There's an issue with the Google My Business credentials. Please reconnect your account.

• Explanation: The profile was disconnected due to security details that changed on your account.
• Solution: Reconnect the profile. The steps to do that can be found here: Reconnect a Google My Business profile.

Uploading videos to your Google My Business page is not supported through the API.

• Explanation: Google My Business API doesn't support uploading videos or uploading multiple images.
• Solution: Please refer to the Best practices: Google My Business image guidelines.

Image size is too small.

• Explanation: The minimum image size is 480x270
• Solution: Change the minimum size to 480x270. Ensure that the images meet the guidelines for social sites as outlined here: Best practices: Social platforms image guidelines.

A rejected post in red on Google My Business

• Explanation: Typically posts are rejected within Google My Business but shown as Sent in Sendible due to content or because of the photo/image being used or if your business is in a “sensitive” topics area. Sometimes words within the post will trigger a post rejection. The word may seem benign, but it may be on Google’s “offensive” word list.
• Solution: If your post gets rejected, try rewording to a more generic body copy and don’t include any sensitive words or images. Also, it used to be acceptable to include your phone number or a website URL in the body of a post. Google is now rejecting many posts with phone numbers or URLs. So if your post is rejected, try taking those elements out.

The requested entity was not found.

• Explanation: This error occurs when the user doesn't have access to the provided location. (invalid access token or user access has been revoked etc.)
• Solution: Revoke the connection between Google and Sendible and then reconnect the profile and re-try the post as outlined here: Remove or revoke Sendible's access to social sites

Still an issue?

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Please submit a support ticket and be sure you mention you have taken the typical troubleshooting steps. Providing screenshots and the steps you took to replicate the issue will help resolve it more quickly!