There are many reasons why your post might fail when posting to your Google Business profiles. Sendible strives to provide error messaging to help you understand what caused the issue and how to prevent it from happening the next time you post.

For any posts that haven't made it to Google Business, check your Undelivered view in your dashboard for error messages by going to Publish > Undelivered.

Permission issues

There's an issue with the Google Business credentials. Please reconnect your account.

• Explanation: The profile was disconnected due to security details being changed on your account.
• Solution: Reconnect the profile. The steps can be found here: Reconnect a Google Business location.

The requested entity was not found.

• Explanation: This error occurs when the user doesn't have access to the provided location (invalid access token or user access has been revoked, etc.).
• Solution: Revoke the connection between Google and Sendible and then reconnect the profile and re-try the post as outlined here: Remove or revoke Sendible's access to social sites

The Google Business account you are attempting to post to has not been verified.

• Explanation: Usually, this issue happens if Google has disabled the posting feature to your location.
• Solution: You can check this on your Google Business Profile Manager. If posting for your location has been disabled, you must flag this with Google to resolve this. There can be several reasons for this, including the industry you are in.

Location not managed by the user. Check the Google Business permissions.

• Explanation: This error refers to incorrect user permissions on Google Business.
• Solution: Ensure that you are listed as an Owner or Manager. Check the permissions in the Google Business Profile Manager by clicking "Manage profile" for the location > Users.

This location belongs to a chain. The Local Post API is disabled for this location.

• Explanation: One limitation Google applies to its Google Business API is that it does not allow posting to chains. If you post to a Google Business listing that has more than 10 locations (franchises), you may receive the above error message, as Google Business has limitations depending on when the listings were created.
• Solution: You can request the limitation of the number of Google Business listings for your account be increased by following the steps Google has outlined here: Request bulk verification for 10+ profiles. Sadly, if posting for your location has been disabled, you'll need to flag this with Google themselves to get this resolved. Google has more information on that at: Fix disabled Business Profiles.

To post to this profile, please ensure your permission level within Google Business is set to Owner or Manager.

• Explanation: You do not have the proper permissions within Google to post to this Google Business social profile.
• Solution: Confirm your permission level within Google by following these steps: How to Add an Owner or Manager to Your Google Business Profile. 'Manager' or 'Owner' should work, but if you are having trouble, 'Owner' often works best.

There's an issue with the Google Business credentials. Please reconnect your account.

• Explanation: The profile is disconnected.
• Solution: Reconnect the profile. The steps can be found in our guide, Reconnect a Google Business location.

Content issues

Image size is too small. Minimum size is 250px x 250px.

• Explanation: The minimum image size is 480 x 270 px.
• Solution: Change the image to one at or above the minimum size of 480 x 270 px. Ensure that the images meet the guidelines for social sites as outlined here: Image requirements for each social platform.

Uploading videos to your Google Business page is not supported through the API.

• Explanation: Google Business API doesn't support uploading videos or multiple images.
• Solution: Please refer to the Image requirements for each social platform.

Multiframe images not supported.

• Explanation: EXIF data is added to images to provide additional information, such as whether the image has been rotated from landscape to portrait or is a multi-frame image that is not supported by all social sites.
• Solution: You can easily view and remove EXIF data from an image before adding it to Sendible or any other sites via this page so you know that this won't affect your image once it's posted: https://www.verexif.com.

Fetching image failed.

• Explanation: To send your post successfully, the image you linked to must be available when the post is published. If the link is not publicly accessible or the link has expired (which often happens with Facebook image links), the post will be undelivered.
• Solution: It's best to upload the image file directly as you compose your posts, but if you include a link to an image, make sure it is viewable by the public and will not expire before the post is published.

Please note that your post to Google Business must include a message.

• Explanation: You must include text in your post.
• Solution: Please add text to your post and send it again.

Unknown errors

We are currently experiencing some issues connecting to Google Business, please post your update again.

• Explanation: There was a temporary Google Business server interruption.
• Solution: Please try to send this post again in a few minutes.
• This issue can occur when posts are scheduled for the top of the hour (eg., 11:00 a.m.) or a minute or two after (eg., 11:02 a.m.).
  To increase the chances of successful posting, consider scheduling your post for a few minutes after your usual time. Often, after approximately 5 minutes past the top of the hour, Google Business has a higher success rate. This is likely due to the high volume of traffic on Google Business API, causing posts to fail during peak usage times.

Internal error encountered.

• Explanation: This error is a generic "catch-all" response from Google.
• Solution: Please send your post again. If you continue to have trouble, please contact support.

Still an issue?

No worries! We can take it from here.

Please submit a support ticket and be sure to mention you have gone through the typical troubleshooting steps. In addition, providing screenshots and including where you were and the steps you took when the issue happened will help us resolve it more quickly!