Pause your subscription
Need to take a break? Have a crisis situation? If you don't need to use your account for a while, you can pause your subscription for up to three months.
Important: You must be an admin to access the subscription area in order to pause the account.
How to pause a subscription
- To access the Subscription page, select the account name in the top right corner of the screen and choose Subscription from the drop-down menu.
- Scroll to the bottom of the page and click Cancel Subscription. Then click Cancel my account. Don't worry; you're not cancelling your subscription, just heading to where you can choose to pause it.
- Click Pause subscription instead at the bottom of the pop-up.
- Review and click the checkboxes to acknowledge what will happen to your user account(s).
- Once you've reviewed and ticked the checkboxes, you can click on the Pause subscription and log out button. Be aware that you and the users under your subscription will be logged out and unable to access your accounts until the subscription is reinstated. Any scheduled posts or reports will also be paused and not sent out.
- If you need more time on the platform before you pause, select the Never mind, I want to continue using my account option and come back when you're ready.
Important: You'll need to contact us when you want your account(s) reinstated. We will also send an email with further information, so please be sure to keep an eye out for it.
You can unpause your account at any time, but it will automatically be cancelled if you do not reinstate it within three months.
Have more questions?
We'd be happy to help!
Please submit a support ticket with your questions. Providing screenshots or a video to explain what you expected or wanted will help get answers more quickly!