[Resolved] Facebook Users unable to add or reconnect Profiles 'Not all permissions were granted' - Updated: 19/10/2021 @ 09:48 AM BST
19/10/2021: 09:48 AM BST
Thank you so much for being so patient while we've been looking into this issue. We have released a fix for this issue.
All you need to do is reset your Sendible Cache to ensure you are on the latest version of Sendible.
We are sorry for the inconvenience caused and are investigating the root cause and putting further safeguards to reduce this from happening again.
19/10/2021: 08:34 AM BST
Our development team has isolated the cause of the issue and are looking to release the fix shortly.
We can confirm that scheduled posts are not affected by this issue.
As soon as there is an update, we will let you know.
18/10/2021: 10:15 PM BST
What is the issue?
We've seen users have reported that at this time, Facebook profiles can not be added nor reconnected as when going through the Facebook process, a 'Not all permissions were granted' screen is displayed:
At this time, you'll want to post directly on the social media site if you're looking to add a new Facebook profile, and we'll update this article as soon as we have more information!
Other areas affected by this?
We're still seeing posts scheduled for Facebook profiles going out successfully, so this should only affect new Facebook profiles that you are trying to add, or Facebook pages that are currently asking for reconnection.
Our development team will be looking to resolve this issue so that you can re-add and reconnect your Facebook Pages.
If you have any questions about this issue or concerns, please feel free to submit a ticket, and we will get back to you as soon as possible.