[Monitoring] Instagram error "Due to a temporary connection issue at Instagram, we were unable to automatically publish your post." - Updated: 31st August 2021 at 12:30 BST
Tuesday 31st August 2021 at 12:30 BST
Thank you so much for being so patient while we've been looking into this issue.
We've been working hard to isolate what the issue is and have been able to identify that the issue is the time it is taking to send the video to Facebook and for them to accept the message.
With the higher volume of activity going to Facebook, their servers take a little longer to process videos than expected.
Even though this issue is out of our control, we continuously make improvements to reduce how these uncontrolled issues' impact our customers.
We've tested scheduling videos to Instagram and can confirm that each post was published successfully without issue. Please go ahead and continue scheduling videos, and we will continue to monitor the situation.
If you have any questions about this issue or concerns, please feel free to let us know.
Wednesday 25th August 2021 at 17:30 BST
Our customers have been experiencing issues posting to Instagram that include videos. This is an intermittent issue that we are investigating.
What is the issue?
We would recommend customers try the following steps:
- To repost the undelivered message 15-30 minutes later.
- Compress your video using the FreeConvert online tool, reschedule the post using the compressed video
- If the above steps are unsuccessful, submit a ticket to Support with the original video you're attaching, and we will take it from here.
While we are investigating the issue, please use Instagram reminder profiles to schedule video posts to Instagram.
Our development team will look into this issue to see if an update needs to be made on our end or if we need to reach out to Facebook. We are very sorry for any inconvenience that this has caused.
If you have any questions about this issue or concerns, please feel free to submit a ticket, and we will get back to you as soon as possible.