Does Sendible support Facebook's New Page Experience?
Do you have access to Facebooks new Pages experience?
The Facebook New Page experience (referred to as their new layout) has not yet been rolled out to all Pages and is in Beta over at Facebook. To better understand the New Page experience and what you have access to, check out their article About Facebook Access of New Pages.
As the New Page experience is in Beta, Facebook is not supporting this new feature. Sendible can not support the New Page experience through Facebook's API either.
Why is Facebook not supporting this feature?
Facebook is testing on a tiny number of users and pages to resolve significant bugs and improve User Experience before rolling this feature out to third-party tools like Sendible.
For this reason, we do not yet support Facebook New Pages experience with the new Layout until Facebook addresses these issues, removes this feature from Beta, and releases it across all pages.
How does the Facebook New Page experience (layout) affect you?
If you are managing your page or a client's page that has the new Page experience, through third-party tools:
- Any Pages you tag in your Facebook Page posts will appear as a series of numbers when the post is published.
- If you have a new page to add to the dashboard, it will not display as an option to add.
- If the Facebook page has been added to the dashboard already and the page changes to a new Page experience, the scheduled content will fail with the error message "Sorry, this content isn't available right now".
How can you resolve any issues that you have due to Facebook New Page experience?
As Facebook's New Page experience is still in beta, you would not be able to resolve any of these issues except by feeding this information back to Facebook. It has been rolled out to a tiny number of users to get feedback from users who use it all the time.
There are options available within Facebook to change from the New Page Experience back to a "Classic" page. However, we highly recommend not switching back to the "classic" page as it will adversely affect your account.
You will (most likely to) experience the following when converting back to a "Classic" page:
- Lose all posts made on the Facebook Page since the page launched (including previously published posts in "Classic").
- Lose any insight (analytical) data that you had accrued on the account demonstrating the page growth.
- If there are any Facebook Ads live, you could lose these Facebook Ads and all associated data.
If you still wanted to convert to a "Classic" page, you can do this by following the steps in their support article Switch back to classic Pages from the new Pages experience.
At this time, it would be better to keep the page on the "New Page Experience" and then post manually to the Facebook Page.
Once this feature is rolled out to all pages and through their API, we will look to support this feature.