[Resolved] Posts marked as 'Scheduled' are not Sending - Tuesday July 13th, 2021
[Wednesday July 14th 2021 - 09:00 GMT]
We identified what was causing some posts to not be sent out and have taken steps to addressed this.
Unfortunately this does mean that those posts which were affected would have been sent out after they were due to be but this should no longer affect any further posts.
We apologize for the inconvenience caused by this incident, please contact us if by any chance you do require any further assistance.
[Tuesday July 13th 2021 - 18:02 GMT]
What's the issue?
We are seeing some posts that are set to 'Scheduled' not fully go out to the social site. These posts will continue to stay in the 'Scheduled' view, even though the time for the post has passed.
As we are currently investigating the root cause of this issue, the current suggestion is to recreate the post and select 'Send Now' to get the post out to the social site right away.
Other areas that could be affected by the issue?
At this time we believe this is only happening to messages that have been Scheduled
Apologies for any inconvenience caused by this. We are actively investigating why this issue is occurring and will be updating as soon as we have new findings!
If you have any questions with regards to this issue or concerns, please feel free to submit a ticket, and we will get back to you as soon as possible.