[Resolved] Instagram Business Posts - Failed error message "The media builder with creation id = xxxxx does not exist or has been expired" - 30/10/2020

Friday 30th October 2020 17:44 pm BST

I'm happy to announce that we've been able to release a fix for the issue that was causing your Instagram Business posts to fail.

We appreciate your patience while we were looking into this issue and if you need any further information, please let us know.

Friday 30th October 2020 10:11 am BST

Customers have reported their scheduled posts to Instagram Business Profiles rejected with the error "The media builder with creation id = xxxxx does not exist or has been expired.".

We've started to look into the issue and have been able to identify that the issue seems to be on Facebook's end. 

What is the issue?

Scheduling a post to Instagram Business Profiles with an image or video attached will cause the post to fail by Facebook before reaching Instagram:

mceclip0.png

Workaround:

At this stage, the other alternative to schedule messages to Instagram is using our Instagram Reminder profiles.

Are there other areas being affected by this issue?

At this time, no other areas are affected. Should this change, we will look to update you.

Next steps:

Sadly, we are unable to control when this issue will be resolved on Facebook's end; however, we will be monitoring this closely. I am very sorry for any inconvenience that this has caused.

If you have any questions with regards to this issue or concerns, please feel free to submit a ticket, and we will get back to you as soon as possible.

Have more questions? Submit a request