[Resolved] Facebook tagging issues - updated 24/09/2020

Thursday 24th September 2020 11:07 am BST

Good news! We've released a fix that has resolved the Facebook tagging issue that users have been experiencing.

You don't need to reconnect to your Facebook pages and can start using the Facebook tagging feature immediately.

Thank you for your patience while we were looking to resolve the issue and we're very sorry for any inconvenience that this has caused.

Monday 21st September 2020 10:28 am BST

Thank you for your patience while we've been working with Facebook to identify the issue.

We are working on resolving this issue as soon as we can.

If you have any questions with regards to this issue or concerns, please feel free to submit a ticket, and we will get back to you as soon as possible.

Thursday 10th September 2020 15:48 pm BST

Some users will be experiencing intermittent issues when tagging Facebook pages in the Smart Compose Box. 

What is the issue?

When you have a Facebook Fan page selected in the Smart Compose Box and you're tagging a Facebook Fan page, no results are found:

Image 2020-08-26 at 4.49.48 PM

Are there other areas being affected by this issue?

Should a post go to Facebook that includes a tag, the tag may not display as intended on Facebook.

Next steps:

We are working hard to resolve this issue as soon as possible. I am very sorry for any inconvenience that this has caused.

If you have any questions with regards to this issue or concerns, please feel free to submit a ticket, and we will get back to you as soon as possible.

Have more questions? Submit a request