[Resolved] Facebook tagging issues

Thursday 27th August 2020 17:11 pm BST

Thank you for your patience while we've been looking into this issue.

I'm happy to confirm that a fix has been released and the issue has been resolved.


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If you're still experiencing the issue or if you need more information, let us know!


Wednesday 26th August 2020 15:48 pm BST

Some users will be experiencing issues when tagging Facebook pages in the Smart Compose Box.

What is the issue?

When you have a Facebook Fan page selected in the Smart Compose Box and you're tagging a Facebook Fan page, no results are found:

Image 2020-08-26 at 4.49.48 PM

Are there other areas being affected by this issue?

Should a post go to Facebook that includes a tag, the tag may not display as intended on Facebook.

Next steps:

We are working hard to resolve this issue as soon as possible. I am very sorry for any inconvenience that this has caused.

If you have any questions with regards to this issue or concerns, please feel free to submit a ticket, and we will get back to you as soon as possible.

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