[Resolved] Issues adding or reconnecting YouTube accounts

Wednesday 19th August 2020 11:22 am BST

Some of our users will be experiencing issues adding and/or reconnecting YouTube accounts to our dashboard.

What is the issue?

When adding a YouTube account, after accepting the permissions, the following error will display:

Image 2020-08-19 at 12.17.12 PM

When reconnecting a YouTube account, after accepting the permissions, the following error will display:

Image 2020-08-19 at 11.46.33 AM

Are there other areas being affected by this issue?

Yes - with not being about to add or reconnect YouTube accounts, this will affect posting messages to YouTube and updating YouTube quick reports and modules.

Next steps:

We are investigating what is causing this issue and will update you as soon as we can.

If you have any questions with regards to this issue or concerns, please feel free to submit a ticket, and we will get back to you as soon as possible.

 

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