[Resolved] Internal Error Occurred - Updated 28/08/2020

Friday 4th September 2020 10:38 am BST

Thank you for your patience while we've been looking into this issue.

I'm happy to confirm that a fix has been released and the issue has been resolved.

To ensure that you're on the latest version of the dashboard, please reset your system cache.

If you're still experiencing the issue or if you need more information, let us know!

Friday 28th August 2020 10:00 am BST

Thank you for your patience while we continue to look into the error message Internal Error Occurred.

We've been able to identify the root cause of this issue, however, it is taking longer to resolve than we expected. As soon as there is an update, I will let you know. 

Friday 21st August 2020 10:43 am BST

Some users will be experiencing the flagging of an error message when scheduling messages.

What is the issue?

When you're creating, editing or scheduling a message within the Smart Compose Box, and you go to schedule the message, the following message may be displayed:

Image 2020-08-21 at 11.51.20 AM

Are there other areas being affected by this issue?

Yes - the same message may display when editing, drafting or bulk importing messages.

Next steps:

We are working hard to resolve this issue as soon as possible. I am very sorry for any inconvenience that this has caused.

If you have any questions with regards to this issue or concerns, please feel free to submit a ticket, and we will get back to you as soon as possible.

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