[Resolved] Instagram posts bounces

Wednesday 15th July 2020 07:57 am BST

Great news! Facebook released a fix resolving the issue with Instagram posts bouncing. Thanks for your patience while Facebook look into it.

If you still notice any unexpected behavior here, please let us know.

Tuesday 14th July 2020 18:58 pm BST

Facebook are still investigating the issue, however, they have been able to identify the root cause of the issue and is working on deploying a fix for this.

We will reach out again once an update has been made. 

Tuesday 14th July 2020 16:53 pm BST

Thanks for your patience while we've been monitoring the issue.

We've escalated the issue of Instagram posts bouncing directly with Facebook who is investigating the issue.

Should we or Facebook require any further information to resolve the issue faster, we will let you know.

As this issue is affecting third-party platforms using the API, we'd recommend to log natively into Instagram to schedule Posts, or use our Instagram Reminder Service to post directly to Instagram.

As soon as there is an update from Facebook, we will let you know.

Tuesday 14th July 2020 10:33 am BST

We've been monitoring activity on Instagram, and currently, they are experiencing a slight API outage.

When posting to Instagram through Sendible, some users may receive the following bounced messages:

Due to a temporary connection issue at Instagram, we were unable to automatically publish your post. Please try again later.

Adding or reconnecting Instagram accounts to your dashboard shouldn't be affected.

We are monitoring the situation, and as soon as we have an update, we will let you know.

If you have any questions with regards to this issue or concerns, please feel free to submit a ticket, and we will get back to you as soon as possible.

 

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