White Label YouTube and Pinterest App Update Q and A

Last Updated: 10th of June, 2020

Update Outline:

Our team has been working hard on finding a solution after Youtube recently asked us to remove our white-labelled version of their app before the 17th of June to comply with their new guidelines. 

Starting from the 17 June, you will be able to either display Sendible branded Youtube and Pinterest apps on your white label account or hide them if you don’t want our brand to be visible to your clients. 

By default, both Sendible branded Youtube, and Pinterest apps will be visible to your clients. If you do not wish for your clients to see both apps, please let us know by submitting the following form.

 

How will it impact you:

From the 17 June, if you decide not to hide YouTube & Pinterest,  Sendible will be visible during the authentication flow:

YouTube_Permissions.png

 

Pinterest_App_Permissions.png

 

If you do have existing YouTube Services and choose to keep the app, your YouTube services will still need to be reconnected as soon as possible after the 17th to upload videos to YouTube, respond to comments in the Priority Inbox and to retrieve Analytics.

When will Sendible be displayed when adding Pinterest Services?

This will be displayed when:

  1. The first time you try to add a board from a Pinterest account.
  2. If you’re not already logged into the Pinterest account that you want to add boards for.
  3. If you use the "switch account" option.
  4. Access to the Sendible App needs to be revoked on Pinterest.

Please see this page for more information on setting up Pinterest services which shows how the Sendible App will be displayed.

How can I communicate this change with my clients?

We would like to let you know that, from the 17th of June, you’ll be able to connect and post to your Pinterest boards within the dashboard.

We have been able to gain access to Pinterest via a third-party app named Sendible so, when you look to set up a Pinterest Service, you will be required to grant access to this App.

I want to reassure you that this is normal behaviour. We’re working directly with this third-party company to help us provide the best possible experience.

How do you add Pinterest Services?

This article covers in full how to add Pinterest Board Services. Each Board currently has to be added as an individual service as opposed to being able to select the board you wish to post to when composing your post.


As our Pinterest integration uses a legacy Pinterest App, please note that there are some known issues that can happen when trying to add Pinterest services which are detailed with troubleshooting instructions in this article.

Can I only have Pinterest or YouTube hidden or displayed, not both?

This change applies to both Pinterest and Youtube. We are not planning on adding the ability to hide one or the other so please bear this in mind when making your decision.

 

Update: 4th of June, 2020

Update Outline:

YouTube has recently asked us to remove our white-labelled version of our YouTube app before the 17th of June to comply with their new guidelines. 

This change left us with only two options, either remove YouTube from all white-label accounts or replace it with our Sendible branded YouTube app. It was a difficult decision, but we’ve decided to go with the latter, as we want to continue to support you in providing the most value to your clients.

This article covers Questions and Answers that we believe are likely to come up as part of this decision but please do submit a ticket or reply back to the email you received if you do have any questions not covered below.

How will this impact integrating with YouTube/My White Label?

From the 17th of June, when connecting or reconnecting a Google account to add a YouTube service or to enable YouTube search in the compose box, Sendible will be visible during the authentication flow.

If you do have existing YouTube Services, these will need to be reconnected as soon as possible after the 17th to upload videos to YouTube, respond to comments in the Priority Inbox and to retrieve Analytics.

How can I communicate this change to my clients?

We appreciate that every situation is different, and our suggestions might not cater to your specific needs. We've provided some suggested copy if your client will need to reconnect their own YouTube services as well as instructions and images you can include below:

Subject: YouTube reconnection required

Content:

We would like to let you know that you will need to reconnect your YouTube services after the 17th of June to post or retrieve data from this social network successfully.  

Starting from the 17th of June, when connecting or reconnecting a Google account to add a YouTube service or to enable YouTube search in the compose box, you might notice that Google asks for permission to connect to a third-party app named Sendible. This third-party app will also be visible under your Google “Third-party apps with account access” settings.  I want to reassure you that this is normal behaviour. We’re working directly with this third-party company to help us provide the best possible experience.

How do you reconnect a YouTube service?

1. Go to Services > My Services.

2. Use the filter to display all YouTube services under the account.

3. Select the Edit icon or Reconnect button, which ever is displayed.

YouTube_1.png

4. On the setting window, select ‘Reconnect to YouTube’.

YouTube_2.png

5. If you have access to multiple Google Accounts, you will be asked to select the relevant one first. You will then be directed to the screen below to accept the permissions for the Sendible App, select the ‘Allow’ button and you will be redirected back to the service settings window.

YouTube_3.png

 

6. Select ‘Save Settings’.

YouTube_4.png

Can this update be delayed?

We are communicating with YouTube about the due date that they have provided to see if we can get an extension as we appreciate the time frame for communicating this to your clients isn’t ideal. If we are provided an extension, we’ll be in touch again as soon as possible to let you know.

What if I would prefer for YouTube not to be accessible on my White Label?

This is something we understand may be preferred and, whilst we are looking to see whether this is something we can do on a per White Label basis, it may not be possible to get this in place by the deadline that YouTube has provided. 

We will be adding further updates to this article and will update all White Label users once we can confirm whether or not it is going to be possible to this before the deadline provided by YouTube or at all.

Why have you decided to keep YouTube accessible on White Labels rather than removing it?

We have blocked access to functionality in the past where we couldn't provide an unbranded solution, such as with Pinterest. 

However, Pinterest has advised over the last few years that they do not consider themselves a social media platform and or a place for brands to promote themselves in a similar way to other social sites such as Facebook.

YouTube continues to be more of a business-focused platform and therefore we feel removing access to it altogether would have a much larger impact on the long term plans and goals for our White Label customers.

 

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