[Resolved] Facebook Reconnection Required

Wednesday 10th June 2020 11:32 GMT

Thank you very much for your patience while we have been looking into this issue. We have released many updates to resolve the issue where users may be receiving notification to reconnect their Facebook Fan pages when it is not needed.

After discovering an issue on Facebook's end, we've made updates so that this bug doesn't trigger any false reconnection issues. We are monitoring the issue on Facebook's end, and once it has been resolved, we will look to see if any further updates need to be added.

If you're still experiencing this issue, please feel free to submit a ticket, and we will get back to you as soon as possible.

 

Tuesday 19th May 2020 4:30 pm GMT

Some users are experiencing issues when composing posts to a Facebook Service.

A message is being displayed within the Compose Box stating that the service requires a reconnection when there is nothing wrong with the service and it is connected as intended. 

We are currently investigating the root cause of this issue, in the meanwhile, we will be removing the validations for Facebook to flag that a disconnection has happened. 

We are very sorry for the inconvenience that this is causing our users and will provide you with an update as soon as we can.

If you have any questions with regards to this issue or concerns, please feel free to submit a ticket, and we will get back to you as soon as possible.

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