Facebook Disconnection Alert - Updated

Wednesday 10th June 2020 11:32 GMT

Thank you very much for your patience while we have been looking to add back in the Disconnection alerts for Facebook. 

We've been able to add this feature back into the dashboard. Within the following areas, you'll see a genuine disconnection alert to reconnect

  • Services > My Services 
  • Compose Box 
  • Notification Icon 

If you're still experiencing this issue, please feel free to submit a ticket, and we will get back to you as soon as possible.

Tuesday 19th May 2020 4:30 pm GMT

We will be removing the validations that notify you within that a Facebook Service has become disconnected within the platform. 

The areas affected by this are: 

  • Services > My Services 
  • Compose Box 
  • Notification Icon 

This means that any Facebook disconnections will NOT be flagged in these views. 

We are very sorry for the inconvenience that this is causing our users and will provide you with an update when this functionality will return as soon as we can.

If you have any questions with regards to this issue or concerns, please feel free to submit a ticket, and we will get back to you as soon as possible.

Have more questions? Submit a request