[Resolved] Compose Box Issues 28/02/2020

Monday 3rd March 2020 13:00 pm GMT

Thank you very much for your patience while we've been looking into isolating what is causing the issue and releasing a fix for it.

I'm happy to announce that we've released a fix for the issue and it is now resolved.

Please reset your system cache for you to be on the latest version of Sendible.

Should you continue to experience this issue, please submit a ticket, and we will get back to you as soon as possible.

Friday 28th February 2020 16:00 pm UTC

We are currently aware of an issue with the Compose Box not allowing you to Send or Schedule posts when you attempt to add or edit posts when the posts are located in the following areas of the platform:

Engage > Outbox > Draft

Engage > Outbox > Scheduled

Engage > Outbox > Calendar 

 

The Compose Box may appear as the following: 

1. The Send for Approval or Send Now buttons being disabled when Editing a post

001.png

This is an issue we are currently working on, we have found a workaround for this so that the Scheduling and Sending options return. 

2. Add an additional character to your post:

002.png

 

3. Once you have added the additional character please remove this and the Scheduling and Sending options will return. 

003.png

We are very sorry for the inconvenience that this is causing our users and will provide you with an update as soon as we can.

If you have any questions with regards to this issue or concerns, please feel free to submit a ticket, and we will get back to you as soon as possible.

 

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