With the exciting news of releasing our new feature Instagram First Comment, some users may experience an issue when scheduling a post using this feature that once published; there is no first comment.
With this feature, a new permission is needed for the feature to work smoothly, managing Instagram Comments.
We strongly advise you to reconnect your Instagram Business Profile. Please follow the steps in How to Reconnect an Instagram Posting (Business Profiles) service? to ensure the correct permissions are accepted.
Step 6 onwards of the article are important steps which needs to be followed correctly.
Still an issue?
We'll take over from here, please submit a support ticket and ensure you mention you have taken the 3 typical troubleshooting steps and if you can provide screenshots of the issue and the steps you took to replicate the issue, even better!