[Planned Maintenance - completed successfully] Expect a little downtime on 2nd February 2020

[Updated] Tuesday 04th February 2020 09:39 GMT

The planned maintenance was completed successfully. Sendible was not available for ~5 minutes between 10:10 - 10:15 GMT (for all users).


One set of servers were not available between 10:05 - 10:20 GMT, any post that was supposed to be sent within this time window was sent at 10:20 GMT.
Another set of servers were not available between 10:00 - 10:20. No issue during the process, no data was lost.

Thank you for your patience during this time, we really do appreciate it.

 

Tuesday 28th January 2020 13:52 GMT

Every platform will occasionally need to perform some maintenance updates that lead to downtime.

We will be performing an update at 10:00 am GMT on 2nd February 2020 that will lead to some downtime to the dashboard. However, it will be for 15 minutes and will be back up and running as soon as possible from 10:15 am GMT. This does mean that the whole platform will not be accessible.

No message will be missed, and the messages that are scheduled to go out during this time will be delayed and go out once the platform is back up and running.

We apologise for any inconvenience that this will cause and we have tried to ensure that this downtime is during a time where it will least impact our users.

Still an issue after the maintenance has been completed? No worries!

We'll take over from here, please submit a support ticket and ensure you mention where within the dashboard you're experiencing issues and if you can provide screenshots of the issue and the steps you took to replicate the issue, even better!

Have more questions? Submit a request