[Resolved] Issues with Keyword and Brand Monitoring 11/11/2019

[Resolved] Saturday 23rd November, 2019 12:00 pm UTC

We have now released an update that should address the issue preventing Keyword and Brand Monitoring results from successfully feeding through to the Monitoring section of the dashboard.

However, we were not able to retrieve all the data during the downtime period so it might pick up some results from the outage but we expect there to be gaps. This outage period was from 11/05/2019 - 11/22/2019.

If you are experiencing any further issues regarding Keyword and Brand Monitoring, please let us know by submitting a ticket and we'll be happy to help.


[Update] Thursday 21st November, 2019 4:30 pm UTC

Thank you for your patience while we look into this.

The issue that we are experiencing with Keyword and Brand Monitoring has been identified and we are looking release a fix for this soon. It is taking longer than we expected but hope to have it resolved by Tuesday. Should we be able to release a fix sooner we will let you know.

Again, we are very sorry for the inconvenience that this is causing our users.


Monday 11th November, 2019 3:00 pm UTC

We are experiencing a known issue with the Keyword and Brand Monitoring. Results have stopped pulling through from 5th of November onwards.

The results not pulling through is a due issue on our end; we are looking to resolve this as soon as possible. Please do bear with us in the meantime.

We are very sorry for the inconvenience that this is causing our users and will provide you with an update as soon as we can.

If you have any questions with regards to this issue or concerns please feel free to submit a ticket and we will get back to you as soon as possible.

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