Troubleshooting steps for Instagram reminder notifications
From time to time, push notifications may not come through and usually this is due to the profile setup. Please follow these steps to help us troubleshoot the issue and help you get a quicker resolution.
Have you allowed push notifications on your mobile device?
To ensure that this is turned on, please go to:
- iPhone: Settings > Notifications > Sendible
- Android: Settings > Apps and Notification > See all apps or App info > Sendible.
Note: The menu options may differ for Android users, depending on the Android version you're running.
Have you selected your user account(s) under the Instagram reminder profile?
Go to Profiles > My profiles > and click the Instagram reminder profile in question. Then, ensure that the correct user(s) are selected.
Are you using the Sendible mobile app?
The mobile app is no longer supported. Please use the email notifications instead.