What can I try when I'm having trouble with Pinterest profiles?

While we have looked to make connecting your Pinterest account and boards as smooth as possible, you may experience issues due to the way Pinterest manages account logins. If you're having trouble connecting to Pinterest or adding Pinterest Boards, the following troubleshooting steps will help you resolve your issue quickly!

Adding one Pinterest account

1. Remove the Sendible app from Pinterest.

   If you linked Pinterest to your Sendible account before it was removed at the beginning of 2018, you must remove the Sendible app from Pinterest.

   • Go to Pinterest > Settings > Edit Settings > Apps > Sendible > Revoke access > Revoke access > Save settings

   

   Note: Once you've connected to Pinterest again, the Sendible app will be back-dated to 2015. Revoking the app and reconnecting ensures that you have access to the most updated app.
2. Logged out natively on the web browser

   Before adding a Pinterest profile to your dashboard for the first time, you must be logged out of the Pinterest account natively in the browser that you have Sendible open in.

   Note: If you use Facebook or Google to log into your Pinterest account, please log out of these accounts natively in the browser that you have Sendible open.
3. Enable pop-ups from Sendible.

   Pop-ups don't automatically open in Sendible, so ensure that you've selected to Always allow pop-ups and redirects from https://api.sendible.com when adding a Pinterest board.

   

   Note: Every time a board is added to your dashboard you need to accept Pinterest permissions as this is how Pinterest manages logins on their end.
4. Clear Browser Cache

   If you find the Pinterest login screen blank, close the window and select Add Pinterest Board.

   As a last resort, clear your web browser cache. Here are some links for the more popular browsers for instructions on how to clear the cache:

   • Google Chrome
   • Firefox
   • Edge
   • Safari

Adding multiple Pinterest accounts for different users

1. Add Pinterest Board

   When you try to add a new Pinterest board, if you are already logged into Pinterest, you will see the option to Log out, which you can select and then change which user you are logged in as.

   

Still an issue?

No worries! We can take it from here.

Please submit a support ticket and be sure to mention you have gone through the typical troubleshooting steps. In addition, providing screenshots and including where you were and the steps you took when the issue happened will help us resolve it more quickly!