Instagram handled error messages

Since Instagram Business is still in Beta status, there are a number of reasons why your posts to Instagram might be declined by Instagram and bounce.

You can find any bounced message in your dashboard by going to Engage > Bounced:

bounced.png

 

We are listing the most common errors that can cause your messages to be declined by Instagram below:

The Instagram service needs to be reconnected

Error message displayed: Instagram Business session key invalid. Please reconnect your Instagram Business account in Add/Edit Services.

Explanation: This error message indicates that the connection to you Instagram Business service is broken and the service needs to be reconnected.

Solution: Click here to see instructions on how to reconnect your Instagram Business service, then try re-posting your message from your Bounced view.

Permissions issue


Error message displayed: Due to a temporary connection issue with Instagram, we were unable to automatically publish your post. Please try again later

Explanation: This error message is usually displayed when Instagram is having a down time while posting or if permission for the Sendible App which manages the connection to Instagram is revoked.

Solution: Please reconnect your service and try re-posting the message from your Bounced view.

 

Temporary server error at Instagram (400)


Error message displayed: The remote server returned an error: (400) Bad Request.

Explanation: This error comes up when Instagram's server takes too long to respond.

Solution:  Please try posting again a bit later.

Temporary server error at Instagram (500)


Error message displayed: The remote server returned an error: (500) Internal Server Error.

Explanation: This error comes up when there is a server error or Instagram's side.

Solution: Please try posting again a bit later.

Temporary unexpected error at Instagram


Error message displayed: An unexpected error has occurred. Please retry your request later.

Explanation: This error message displays when Instagram is experiencing temporary issues.

Solution:  Please try posting again a bit later.

 

Image didn't upload correctly/broken


Error message displayed: Exception of type 'System.Exception' was thrown.

Explanation: This error message is usually displayed when your image or video didn't upload correctly to Instagram.

Solution: Please re-attach your image (or video) and post the message again.

Post couldn't be processed by Instagram


Error message displayed: Could not get associated account ID of Instagram Business account AND/OR access token.

Explanation: This error message is a generic error message indicating that some elements of the post (video/image or text) can't be processed due to technical issues by Instagram.

Solution: Please adjust your post content, until it goes through.

 

 

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