Troubleshooting Google My Business Posting Issues Checklist

check.png We are always looking for ways to ensure that we are able to get the fastest resolution for our users.
The following checklist will help us help you come to a quicker resolution!


1. Are you using the right image ratio?

Google My Business is very strict on the image ratio you can use, please see our article on this.
(The recommended size is 1080 x 608 pixels)



2. Is your image a photograph?

Google My Business only allows images of people, food, places etc. Please avoid using pictures of menus or using any text based image, as this may cause the post to bounce.


3. Has the location been verified?

3.1 Before you can post, the location must be verified. Please see the following link to check the status of your locations: 



4. Do you have the correct Permission Level for the location listing?

4.1 Please ensure your account is set to Owner or Manager to be able to post successfully. 

This can be changed via the Google My Business management page, then click the Page in question and select Users on the left.


5. Are you posting to a Google My Business listing that has more than 10 locations?

If you are posting to Google My Business Listing which has more than 10 locations (franchise) you will receive the following bounce message "This location belongs to a chain. The Local Post API is disabled for this location".

Unfortunately listings over 10 locations are not supported via the Google API (What we used to connect). 

As soon as this becomes available to us we will aim to support it as soon as possible.


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