Troubleshooting Instagram Business profiles

This article covers basic steps that should be checked if you're having trouble adding or reconnecting an Instagram Business profile. For example, if it's not appearing in the menu after you've been directed to grant permission to the Sendible App on Facebook.

This article covers initial basic steps you can take, however, with Facebook requiring that you manage Instagram Business via Facebook Business Manager, if you've gone through the steps in this article but are still unable to successfully add or reconnect, please see this page for further instructions.
Please note:
You have be the Admin of the Facebook page linked to your Instagram Business profile (under Page roles in your Facebook page Settings) to be able to post. An Editor access is not sufficient for posting.


1. Have You Reconnected the Instagram Business Profile?

Please see the following article on how to Reconnect Instagram Business?

2. Have You Converted Your Personal Instagram Profile to a Business Profile?

Please ensure you are linking to a Facebook Page, do not skip this step!
Please Note:
In Instagram, you need to Switch to a Business Profile and link it your Facebook Fan Page. This must be completed for all Instagram profiles.

1: You can switch your profile to a business one via the Instagram App under Options which can be found on your main profile page, simply click the gear icon on the top right.

2: Click the Continue button to go through the tutorial to switch to a business profile.


3. If You've Already Converted, Please Try Converting It Once Again.

Please ensure you are linking to a Facebook Page, do not skip this step!

Sometimes Facebook may have not linked the profile and fan page together correctly, so re-linking them together can usually resolve the issue.

To do this, simply go to Options and click Switch Back to Personal Account and then go back and click Switch to Business Profile to re-initiate the process.



You can also convert your Instagram account to an Instagram Business account directly on Facebook. Please see this page for more information.

4. Add Another Facebook User as an Admin Within the Facebook Fan Page Settings

To help us understand the issue further please add another Facebook user as an admin to see if they are able to add the Instagram Business Profile.



5. Does your Instagram Business Profile name contain any Emojis?

Adding Emojis to name of the profile can cause bounce errors and even not appear on the drop-down when trying to add a Profile. We recommend removing them to avoid any issues.

How to remove them?  Locate the Facebook Page the Instagram Business Profile is linked to

Go to: Settings > Instagram > Edit > (Delete all the emojis from the name field)

6. Remove Access within from Business Integrations

Sometimes the access token will need to be renewed with Instagram, to do this please follow the instructions on how to "remove access" within Facebook.

If you cannot add Instagram Business pages successfully after following the related troubleshooting tips, please see this page for further instructions as the issue is likely to do with the level of access to the Instagram Business Account in Facebook Business Manager.
Please Note:
The Instagram Business API doesn't support user tags, shopping tags, branded content tag, filters or multi-image posts. If/when these become available, we will look to support these functions
Please note:
You have be the Admin of the Facebook page linked to your Instagram Business profile under Page roles in your Facebook page Settings to be able to post.

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