How can I change the Configuration of my White Label?

This article covers general settings you can apply to your White Label for all the users under it as well as where you can add a custom widget, for example a live chat widget, to your White Label.


1. To get to the White Label settings area, first select the Settings icon in the top right of the screen and then select the White Label Settings option from the menu.



2. The Company Details section, where the general settings for your White Label can be changed, will be selected by default. Select the System Configuration option from the menu to the right of the page.


3. The Default Language field allows you to set which language your dashboard will be displayed in. Please note that this will be applied to all users under your White Label as this cannot currently be set individually for each user account under your White Label.


4. Under the Support URL field, you can add in a support site or page you've created for your users or an email address that support queries from your users should be directed to. This should be an email address for your company and, if needed, you can then contact our support desk for assistance addressing user queries and issues. If you're including an email address, please insert a mailto tag, eg.


5. You can add your Google Analytics Tracking ID to collect information about how your users are using your White Label.


6. If you'd like to add a feature like Live Chat or another type of widget to your White Label, once you have the HTML for the widget, you can add this into the Custom HTML Widget Code text box once you've selected the Edit HTML Widget Code link.


7. If you'd like to set a default shortener on your White Label, you can select this under the Default URL Shortener dropdown. Users will still be able to set the shortener they want to use individually under their own user accounts if they want to.


8. If you have an account with and have set as your default shortener, you can add in your account details so that your links are shortened with a vanity URL if you've paid for this on your account and can track links through your account.


9. The API Details field displayAPI details you can use when making Calls to our API. (Please note that this has been removed. If you would like to discuss SSO via our API, please reach out to your sales rep or CSM for more information).


10. Once you've made any updates you need to, select the Save button to make sure your changes are reflected.

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