How to delete users or set them as inactive
This article covers how you can deactivate a user if you don't want to delete a user account yet but don't want it to be accessible or if you want to delete a user altogether. You may want to consider transferring profiles from that user account to another if you still need access to them. Transferring profiles will retain the reporting data related to that profile, but it won't automatically transfer related posts.
Note: You will not be able to delete users set up as Admins until you edit their access. Admin-level access will need to be changed to either Client or Team Member access before the option to delete that user becomes available. Please see this page for more information. You also won't be able to delete the 'main Admin' user (the account setup when first signing up to Sendible) at all, as this is the account that billing is linked to. Instead, we recommend editing the user account as required. Please contact us if you need help with this.
Set a user as 'Inactive'
- Click on your Username on the top right-hand side of the dashboard.
- Select Manage Users from the drop-down menu.
- Click on the Edit option opposite the user account you wish to deactivate or delete.
- To deactivate a user, toggle to the Inactive option so that it turns blue.
- Then select Update User.
Note: Inactive users will still count towards your user allocation and therefore still be included in your subscription charges. Please see this page for more information on user allocations. However, these users will not be able to log in, and you will not be able to access the account to 'Switch' into it, see the account's scheduled messages, etc. until the account is set to active again. If you're setting an account to inactive as the individual it was set up for should no longer be able to access it, we recommend changing the email address and password for the account instead of in the user setting's window.Caution: There are some consequences to setting a user to 'Inactive' that you should be aware of.- Scheduled posts will appear in the Sent view and not in the Undelivered view, but they will actually not be published to the social profile.
- Any profiles in the My Profiles area of the inactive account which are shared with other users - those profiles will still be available to the other users, and any posts scheduled through those users to those social profiles should publish successfully.
- Any reports scheduled by the inactive user will not be sent out.
Delete a user
- To delete a user, select the Delete User option instead.
- When a confirmation window pops up, click Yes.
