How Do I Add A Contact From A Social Media Channel?

1. In the Priority Inbox, a StreamKeyword Search or similar, click on the name of the contact you would like to add.

 

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2. When the social media profile is displayed, click Save Contact.

 

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3. The General information screen will be displayed by default.

4. If our system can pull the name associated with the social account, this will be automatically populated in the First Name and Last Name fields.

5. The Birthday of a contact can be used for sending out automated emails for example. For more on this, please see this page.

6. You can specify the contact type such as Lead, Affiliate, Opportunity, etc.

7. You can also specify where the lead came from for future reference.

 

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8. Under Contact Info you can add any other contact details you have for that contact.

9. If you want to be able to email that contact, make sure to include their email address if possible.

10. When adding a phone number, make sure to include + and the country code before the phone number if you want to send them an SMS through Sendible.

11. Based on whether you want to contact that person through email or SMS, you’ll need to set their Contact Preference.

 

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12. Any Custom Fields you’ve added for contacts will be available under Other. For more information on custom fields, please see this page.

 

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13. Under the Social option, you can link that contact’s social accounts.

14. Depending on if you’re saving the contact from Twitter, Facebook, LinkedIn or Instagram, the relevant username will be pre-filled.

15. You can search for that contact’s other social accounts by clicking on the icon for the social site you want to search and any related profiles will be displayed so you can check for the right one and add it.

16. Any Bio information the system is able to retrieve will also be displayed here.

 

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17. In the Notes section you can add any additional notes you need to for that contact.

18. Once you’ve added all the details for that contact that you need to, select the Create Contact button.

 

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