In today's instant-messaging world, organizations must react fast to inbound engagement. Platforms like Facebook, Instagram, Snapchat, and TikTok provide a 24/7 way for people to connect with brands.

Community managers can hugely benefit agencies since they cover both social media and customer engagement.

Join our Customer Success team as we discuss some dos and dont's in community management. Discussion points will include:

• The difference between a social media manager and a community manager
• Key community manager tasks
• Community management best practices

Want to jump to a specific talking point?

• Difference between social media manager and community manager - 3:32
• Community manager responsibilities - 7:00
• Community management best practices - 15:43
• What not to do as a community manager - 19:34
• Q&A - 26:33