What can I try if I'm having trouble with a social profile?
This article covers general best practices steps to take if you find that you're experiencing an issue with one of your profiles.
We are always looking for ways to ensure that we are able to get the fastest resolution for our users. The following checklist will ideally resolve the issue or allow us to rule out what might be causing an issue.
Troubleshooting Step 1: Please reconnect your profile
The first thing to do when experiencing any issues with a profile is to reconnect.
Please click the type of profile you would like to reconnect for further instructions:
Troubleshooting Step 2: Revoke/Remove and reconnect your profile
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For Facebook: |
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For Twitter: |
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For Instagram Business What is the difference? |
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For Linkedin |
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For Google My Business |
Troubleshooting Step 3: Deleting, revoking/removing and re-adding the profile
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For Facebook: |
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For Twitter: |
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For Instagram Business What is the difference? |
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For Linkedin |
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For Google My Business |
Troubleshooting Step 4: Still an issue?
No worries!
We'll take over from here. Please submit a support ticket and be sure you mention you have taken the three typical profile connection troubleshooting steps. If you can provide screenshots of the issue and the steps you took to replicate it, even better!