||We are always looking for ways to ensure that we are able to get the fastest resolution for our users.
The following checklist will help us help you come to a quicker resolution!
Troubleshooting Step 1:
Please reconnect your Service
The first thing to do when experiencing any issues with a Service is to reconnect.
Please click the relevant Service you would like to reconnect:
Facebook, Twitter, Instagram Reminder, Instagram Business, LinkedIn.
When reconnecting, please ensure you have the login credentials for each of the Services.
Troubleshooting Step 2:
Revoke/Remove and reconnect your Service
Troubleshooting Step 3:
Deleting, Revoking/removing and Re-adding the Service
Deleting a service can affect related posts, reporting data and Priority Inbox alerts, even if the same service is re-added. If you're experiencing a connection issue, messages posted to this service are bouncing, or reporting data related to this service is not being displayed, please reconnect this service or contact us
for further assistance.
If you're not sure about deleting the service due to a reconnection issue, add a new service BUT rename the service within the description field it to differentiate it. If adding the second service solves the reconnection issue, you can update any scheduled posts to be sent to this service instead and can delete the Old version of the service once this is done.
Troubleshooting Step 4:
Still an issue?
We'll take over from here, please submit a support ticket and ensure you mention you have taken the 3 typical service connection troubleshooting steps. If you can provide screenshots of the issue and the steps you took to replicate it, even better!