Troubleshooting Services Checklist

check.png We are always looking for ways to ensure that we are able to get the fastest resolution for our users.
The following checklist will help us help you come to a quicker resolution!


Troubleshooting Step 1:
Please reconnected your Service

The first thing to do when experiencing any issues with a Service is to reconnect.

Please click the relevant Service you would like to reconnect:
Facebook, TwitterInstagram Reminder, Instagram BusinessLinkedIn

Please Note:
When reconnecting,  please ensure you have the login credentials for each of the Services.


Troubleshooting Step 2:
Revoke/Remove and reconnect your Service

iconfinder_square-facebook_317727.png For Facebook:
  1. Remove access within Facebook.com
  2. Reconnect the Facebook Service 
iconfinder_twitter-bird-logo-logotype_719057.png For Twitter:
  1. Revoke access from Twitter.com
  2. Reconnect the Twitter Service 
iconfinder_social-03_3146786.png For Instagram Stream/Analytics: What is the difference?
  1. Revoke access from Instagram.com
  2. Reconnect the Instagram Stream/Analytics Service 
iconfinder_social-03_3146786.png For Instagram Business What is the difference?
  1. Revoke access from Facebook.com
  2. Reconnect the Instagram Business Service 
iconfinder_linkedin_386655.png For Linkedin
  1. Remove access from Linkedin.com
  2. Reconnect the Linkedin Service 
googlemybusiness.png For Google My Business
  1. Revoke access from Google.com
  2. Reconnect the Google My Business Service 

 

Troubleshooting Step 3:
Deleting, Revoking/removing and Re-adding the Service

Important Note:
Deleting a service can affect related posts, reporting data and Priority Inbox alerts, even if the same service is re-added. If you're experiencing a connection issue, messages posted to this service are bouncing, or reporting data related to this service is not being displayed, please reconnect this service or contact us for further assistance.
Tip:
If you're not sure about deleting the service due to a reconnection issue, add a new service BUT rename the service within the description field it to differentiate it. If adding the second service solves the reconnection issue, you can update any scheduled posts to be sent to this service instead and can delete the Old version of the service once this is done.

 

iconfinder_square-facebook_317727.png For Facebook:
  1. Delete the service from Sendible
  2. Remove access within Facebook.com
  3. Re-add the Facebook Service 
iconfinder_twitter-bird-logo-logotype_719057.png For Twitter:
  1. Delete the service from Sendible
  2. Revoke access from Twitter.com
  3. Re-add the Twitter Service 
iconfinder_social-03_3146786.png For Instagram Stream/Analytics: What is the difference?
  1. Delete the service from Sendible
  2. Revoke access from Instagram.com
  3. Re-add the Instagram Stream/Analytics Service
iconfinder_social-03_3146786.png For Instagram Business What is the difference?
  1. Delete the service from Sendible
  2. Revoke access from Facebook.com
  3. Re-add the Instagram Reminder Service 
iconfinder_linkedin_386655.png For Linkedin
  1. Delete the service from Sendible
  2. Remove access from Linkedin.com
  3. Re-add the Linkedin Service 
googlemybusiness.png For Google My Business
  1. Delete the service
  2. Revoke access from Google.com
  3. Re-add the Google My Business Service 

 

Troubleshooting Step 4:

Still an issue?  

No worries!
We'll take over from here, please submit a support ticket and ensure you mention you have taken the 3 typical service connection troubleshooting steps. If you can provide screenshots of the issue and the steps you took to replicate it, even better!

Have more questions? Submit a request