Steps to take when you're having trouble with a social profile
This article covers general best practices and steps to take if you find that you're experiencing an issue with one of your profiles.
We are always looking for ways to ensure that we are able to get the fastest resolution for our users. The following checklist will ideally resolve the issue or allow us to rule out what might be causing an issue.
Reconnect your profile
The first thing to do when experiencing any issues with a profile is to reconnect.
Please click the type of profile you would like to reconnect for further instructions:
Revoke/remove and reconnect your profile
For Facebook: | |
For Twitter: | |
For Instagram Business What is the difference? | |
For Linkedin | |
For Google My Business |
Delete, revoke/remove and re-add the profile
For Facebook: |
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For Twitter: |
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For Instagram Business What is the difference? |
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For Linkedin |
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For Google My Business |
Still an issue?
No worries! We can take it from here.
Please submit a support ticket and be sure to mention you have gone through the typical troubleshooting steps. In addition, providing screenshots and including where you were and the steps you took when the issue happened will help us resolve it more quickly!