Steps to take when you're having trouble with a social profile

This article covers general best practices and steps to take if you find that you're experiencing an issue with one of your profiles.

We are always looking for ways to ensure that we are able to get the fastest resolution for our users. The following checklist will ideally resolve the issue or allow us to rule out what might be causing an issue.

Reconnect your profile

The first thing to do when experiencing any issues with a profile is to reconnect.

Please click the type of profile you would like to reconnect for further instructions:

Note: When reconnecting, please ensure you have the login credentials for each of the profiles.

Revoke/remove and reconnect your profile

	For Facebook: Remove access within Facebook.com Reconnect the Facebook profile
	For Twitter: Revoke access from Twitter.com Reconnect the Twitter profile
	For Instagram Business What is the difference? Revoke access from Facebook.com Reconnect the Instagram Business profile
	For Linkedin Remove access from Linkedin.com Reconnect the Linkedin profile
	For Google My Business Revoke access from Google.com Reconnect the Google My Business profile

Delete, revoke/remove and re-add the profile

Important: Deleting a profile can affect related posts, reporting data and Priority Inbox alerts, even if the same profile is re-added. If you're experiencing a connection issue, messages posted to this profile are bouncing, or reporting data related to this profile is not being displayed, please reconnect this profile or contact us for further assistance.

Tip: If you're not sure about deleting the profile due to a reconnection issue, add a new profile BUT rename the profile within the description field to differentiate it. If adding the second profile solves the reconnection issue, you can update any scheduled posts to be sent to this profile instead and can delete the old version of the profile once this is done.

	For Facebook: Delete the profile from Sendible Remove access within Facebook.com Re-add the Facebook profile
	For Twitter: Delete the profile from Sendible Revoke access from Twitter.com Re-add the Twitter profile
	For Instagram Business What is the difference? Delete the profile from Sendible Revoke access from Facebook.com Re-add the Instagram Reminder profile
	For Linkedin Delete the profile from Sendible Remove access from Linkedin.com Re-add the LinkedIn profile
	For Google My Business Delete the profile from Sendible Revoke access from Google.com Re-add the Google My Business profile

Still an issue?

No worries! We can take it from here.

Please submit a support ticket and be sure to mention you have gone through the typical troubleshooting steps. In addition, providing screenshots and including where you were and the steps you took when the issue happened will help us resolve it more quickly!